At a Glance
- Tasks: Provide first-class customer service via chat, email, and calls.
- Company: Join a dynamic team focused on creating memorable customer experiences.
- Benefits: Work remotely, receive in-office training, and enjoy flexible hours.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make a real difference by solving customer problems and enhancing their experience.
- Qualifications: Experience with Shopify & Zendesk and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Are you a highly empathetic, detail‑oriented problem solver who loves creating memorable moments for customers? My Client is seeking a Customer Service Advisor to be the first point of contact for all customers, representing the company in every engagement across all channels. This role offers the opportunity to work primarily remotely, with initial training provided in‑office in London.
As a Customer Service Advisor, you will support the service operation by handling customer enquiries and requests across chat, email, and calls using Customer Service platforms (Shopify & Zendesk). Your goal will be to exceed customer expectations while adhering to internal policies and processes. You will proactively escalate pain points and develop solutions to enhance the customer experience.
You will provide first‑class service to our customers across various channels, including chat and email, with occasional outbound calls to resolve issues. You will ensure all engagements meet business service level agreements and strive to exceed customer expectations. You will maintain contact until an issue is resolved, ensuring customers are informed at all times.
You are outgoing, personable, and have strong emotional intelligence. You have a strong desire to do the right thing, are patient and resilient, and can adapt to a fast‑paced environment. You are detail‑oriented, solution‑driven, and confident in problem‑solving. Your communication skills are excellent, both written and verbal, and you have the ability to persuade and influence effectively. You excel in complaint resolution, active listening, multitasking, and working under pressure.
- Strong desire to do the right thing
- Patient and thick‑skinned
- Adaptable in a fast‑paced environment
- Detail‑oriented, ensuring correct and complete processes
- Solution‑driven, with a focus on improving user or customer experience
- Confident and self‑sufficient in problem‑solving
If you have experience with Shopify & Zendesk, at least one year in a customer service operation and thrive in a fast‑paced environment, we want to hear from you!
Customer Service Advisor employer: Black & White Recruitment
Join a dynamic team that prioritises empathy and customer satisfaction, where your role as a Customer Service Advisor will be pivotal in creating memorable experiences for our clients. With the flexibility of primarily remote work and comprehensive training provided in our London office, we foster a supportive work culture that encourages personal growth and development. Our commitment to exceeding customer expectations is matched by our dedication to nurturing our employees' skills and career progression, making this an exceptional place to build a rewarding career.
Contact Detail:
Black & White Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your outgoing nature shine through. They want to see that you’re not just a fit on paper but also a great cultural match.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Empathy:When writing your application, let your empathetic side shine through. Share examples of how you've created memorable moments for customers in the past. We want to see that you genuinely care about helping others!
Be Detail-Oriented:Make sure your application is free from typos and errors. Attention to detail is key in this role, so we expect your written communication to reflect that. Double-check everything before hitting send!
Highlight Problem-Solving Skills:Use your application to showcase your problem-solving abilities. Share specific instances where you've resolved customer issues effectively. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Black & White Recruitment
✨Know Your Platforms
Familiarise yourself with Shopify and Zendesk before the interview. Being able to discuss how you've used these platforms in past roles will show that you're prepared and understand the tools you'll be working with.
✨Showcase Your Empathy
Prepare examples of how you've handled customer issues with empathy and patience. Highlighting your emotional intelligence can set you apart, especially since this role requires creating memorable moments for customers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to ask clarifying questions and summarise what the interviewer says to show that you’re engaged and understand their needs.
✨Prepare for Problem-Solving Scenarios
Think of specific situations where you successfully resolved customer complaints or challenges. Be ready to walk the interviewer through your thought process and the steps you took to find a solution.
