At a Glance
- Tasks: Manage Salesforce Service Cloud, lead chat feature design, and oversee knowledge article migration.
- Company: Join a dynamic team focused on Salesforce excellence in a fully remote environment.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Ideal for self-starters who thrive in fast-paced, collaborative settings.
- Why this job: Make a significant impact by stabilising systems and enhancing user experience.
- Qualifications: Proven Salesforce Admin experience with Service Cloud expertise and strong communication skills.
The predicted salary is between 60660 - 74140 £ per year.
Are you a Salesforce expert who thrives on keeping complex systems running smoothly while delivering meaningful improvements? Our client is seeking an experienced Senior Salesforce Administrator to join their team on a fully remote, full-time contract basis. This is a hands-on, high-impact engagement where you will play a central role in stabilising their Salesforce Service Cloud environment, delivering a key platform feature, and setting the foundation for long-term operational success.
As Senior Salesforce Administrator, you will take ownership of day-to-day Service Cloud administration while leading the configuration and deployment of a new chat feature and a full knowledge article migration from Contentful into Service Cloud Knowledge. Working within an active implementation programme, you will act as the primary Salesforce resource, ensuring platform stability, supporting the wider team, and delivering a clean handover to a permanent hire at the end of the engagement.
Your Role
- Manage all core Salesforce administration across the Service Cloud environment, including user setup, permissions, troubleshooting, and configuration updates.
- Lead the design and build of the chat feature within Service Cloud, owning requirements sign-off, sandbox configuration, UAT, and go-live.
- Manage the full migration of knowledge articles from Contentful into Service Cloud Knowledge, including taxonomy mapping, content categorisation, QA, and cutover.
- Support the technical screening and onboarding of a permanent Salesforce Administrator, ensuring continuity beyond the contract period.
- Liaise with internal stakeholders and the Clarity implementation team, providing clear guidance and resolving issues within agreed timelines.
About You
- You are a senior Salesforce professional with deep hands-on experience in Service Cloud administration and configuration.
- You are comfortable working independently in a fast-moving environment, managing multiple workstreams without close oversight.
- You bring a structured, delivery-focused approach and can move fluidly between steady-state admin work and project-based implementation tasks.
- You communicate clearly with both technical and non-technical stakeholders and take pride in leaving systems, documentation, and processes in better shape than you found them.
Some Bullet Points About You
- Proven experience as a Salesforce Administrator with a strong Service Cloud specialism.
- Salesforce Certified Administrator credential essential; Service Cloud Consultant certification highly desirable.
- Hands-on experience configuring Salesforce Chat or Digital Engagement (Messaging for In-App and Web).
- Experience managing knowledge base migrations, including taxonomy design and content QA.
- Comfortable supporting or conducting technical screening interviews for Salesforce roles.
- Strong documentation skills, with the ability to produce clear handover and process notes.
- Able to work autonomously in a fully remote setting and manage competing priorities effectively.
- Experience working alongside implementation partners or within active Salesforce programmes is a plus.
Senior Salesforce Service Cloud Consultant employer: Black & White Rec
Black & White Rec offers a dynamic work environment where professionals can thrive in their respective fields, particularly in Salesforce administration and data engineering. The company emphasizes autonomy and collaboration, allowing employees to contribute meaningfully to projects while ensuring their ideas and technical input are valued. With a focus on professional growth and continuous improvement, Black & White Rec provides opportunities for individuals to shape processes and drive operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Service Cloud Consultant
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Black & White Rec or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Black & White Rec.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Black & White Rec.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Black & White Rec that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Salesforce Service Cloud Consultant
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Black & White Rec.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Black & White Rec and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Black & White Rec
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Black & White Rec uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
