Operations Expert (US-based)

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We’re looking for a

highly organised, enthusiastic, and engaging Operations Expert team member to join our Sales and Operations department. As part of the sales operations team, you will form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – supporting our Travel Experts and Sales managers, creating travel documents, and working closely with Clients, Product team, and the Loyalty team throughout. The Sales Operations team will play a key role in developing Black Tomato’s growth and contributing to the overall performance and client experience of the fast-paced, forward-thinking business globally.Key Responsibilities: Working alongside the Sales Managers and Travel Experts (as well as Product, CRM, and Marketing) to ensure best practices for each stage of the sales delivery process.Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented, and communicated in a timely manner.Assisting in the post-sale process, and where necessary liaising directly with clients, to deliver the ultimate client experience.Accurately recording client information in our CRM system and developing the ability to navigate the CRM system fluently. Key Requirements: Some previous customer service and administrative experience is desirable, preferably in the leisure, hospitality, or luxury sector.Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service.Ability to express oneself enthusiastically and eloquently both over the phone and in writing.Extremely close attention to detail and a keen aesthetic eye.Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.Highly organised with the ability to prioritise, manage own time, and multi-task.Strong knowledge of luxury travel destinations, hotels, and experiences (can be developed in the role). Why Join Us? Be part of a growing, high-end travel company with an exciting vision, driven by a purpose to inspire people through remarkable travel experiences.Work in a values-driven culture that embraces curiosity, humility, and thoughtfulness, encouraging creativity and meaningful collaboration. What we offer: Competitive salary and bonus401k matchingA ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)Personal travel allowance20 days PTO increasing with length of service plus public holidaysAbility to roll over 5 days PTO per yearBirthday offDay off for volunteering every monthTwo days off if you move homeCuriosity courses – access to a fund for personal developmentFamily leave – six months off fully paid after a year of service if you are welcoming a child to your familyAccess to a healthcare planMental Health Hour – an extra hour every Wednesday to focus on yourselfFriday 4pm finishBlack Tomato Birthdays – adding money towards your personal travel allowance each yearGym subsidyReferral bonus if you successfully refer someone for a role within the company A note on our values:At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.Our world is fueled bycuriosityand innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.We also strive to humble everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.We take these values seriously, and character assessment forms a big part of our hiring process.Please note:there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +442074269888 where we will be happy to advise.Get to know us a little better… How to apply Please email your CV to (emailprotected) and write in the subject line: Black Tomato: Operations Expert (US-based) Apply here

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