At a Glance
- Tasks: Support sales and enhance client experiences in the luxury travel industry.
- Company: Join Black Tomato, a leading luxury travel brand known for innovation.
- Benefits: Enjoy competitive salary, personal travel allowance, and unique perks like a birthday off.
- Other info: Flexible remote work with opportunities for personal development and growth.
- Why this job: Be part of a dynamic team shaping unforgettable travel experiences.
- Qualifications: Customer service experience and a passion for luxury travel are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Operations Expert
Line Manager: Sales Operations Manager / Team Sales Manager
Location: UK. Primarily remote with co-working opportunities
Position Type: Full Time, 12 month Fixed Term Contract
Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’.
We’re looking for a highly organised, enthusiastic, and engaging Operations Expert team member to join our Sales and Operations department. As part of the sales operations team, you will form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – supporting our Travel Experts and Sales managers, creating travel documents, and working closely with Clients, Product team, and the Loyalty team throughout. The Sales Operations team will play a key role in developing Black Tomato’s growth and contributing to the overall performance and client experience of the fast-paced, forward-thinking business globally.
MAIN RESPONSIBILITIES
- Working alongside the Sales Managers and Travel Experts (as well as Product, CRM, and Marketing) to ensure best practices for each stage of the sales delivery process.
- Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
- Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented, and communicated in a timely manner.
- Assisting in the post-sale process, and where necessary liaising directly with clients, to deliver the ultimate client experience.
- Accurately recording client information in our CRM system and developing the ability to navigate the CRM system fluently.
SKILLS REQUIRED
- Some previous customer service and administrative experience is desirable, preferably in the leisure, hospitality, or luxury sector.
- Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service.
- Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
- Extremely close attention to detail and a keen aesthetic eye.
- Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
- Highly organised with the ability to prioritise, manage own time, and multi-task.
- Strong knowledge of luxury travel destinations, hotels, and experiences (can be developed in the role).
WHAT WE OFFER:
- Competitive salary and bonus
- A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
- Personal travel allowance
- 25 days holiday increasing with length of service plus bank holidays
- Ability to roll over 5 days holiday per year
- Birthday off
- Day off for volunteering every month
- Two days off if you move home
- Curiosity courses – access to a fund for personal development
- Access to a healthcare plan
- Mental Health Hour – an extra hour every Wednesday to focus on yourself
- Friday 4pm finish
- Black Tomato Birthdays – adding money towards your personal travel allowance each year
- Gym subsidy
- Referral bonus if you successfully refer someone for a role within the company
A NOTE ON OUR VALUES
At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.
Our world is fueled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.
We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.
We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.
We take these values seriously, and character assessment forms a big part of our hiring process.
Get to know us a little better at Careers & Jobs In Luxury Travel | Black Tomato
Operations Expert in Leeds employer: Black Tomato
At Black Tomato, we pride ourselves on being an exceptional employer that fosters a vibrant and innovative work culture. Our remote-first approach, combined with co-working opportunities, allows for flexibility while ensuring collaboration and support among team members. With a strong emphasis on personal development, competitive benefits, and a commitment to employee well-being, including unique perks like a familiarisation trip and a monthly volunteering day, we empower our Operations Experts to thrive in a dynamic environment dedicated to creating remarkable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Expert in Leeds
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Black Tomato who are looking for fresh talent for roles like Operations Expert.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Black Tomato and give you a leg up for your Operations Expert application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Expert openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Expert in Leeds
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Expert role at Black Tomato.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Expert position at Black Tomato.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Black Tomato.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Black Tomato's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Expert.
How to prepare for a job interview at Black Tomato
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Black Tomato.
