Account Manager - Special Projects

Job Title: Account Manager – Special Projects

Line Manager: Head of Special Projects

Location: Remote home working with in-person get togethers with the team in Newcastle & London. This role also requires international travel as needed for the delivery of projects.

Position Type: Full Time, 12 month Fixed Term Contract

Company Overview

Black Tomato is an award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world.

Our Special Projects team at Black Tomato is dedicated to imagining, planning, and delivering some of our most ambitious and high-profile journeys. These often include large-scale, multi-generational family adventures, milestone celebrations, and corporate retreats—experiences that demand exceptional creativity and meticulous attention to detail.

We are looking for an Account Manager to provide 12 months maternity cover, to support a small and dynamic team in the creation and delivery of complex and unique projects.

The successful candidate needs to be outgoing and will be involved in multiple accounts. Directly supporting the Head of Special Projects in the post booking and planning phase of each project; ensuring regular updates and amendments to itineraries are communicated to the relevant parties, as well as creating content for client documentation, and anything other administration or logistical need connected to managing the account. There is a client-facing role to be played and there will also be requirement to travel internationally as required to host and help deliver the special project on-site.

Extremely close attention to detail and a keen aesthetic eye are required. It is a role suited to someone who is highly organised with the ability to prioritise, problem-solve and multi-task who is operational and logistical minded. In turn, you will gain an insight into a diverse range of functions within a multi-award-winning international travel company.

What you’ll be doing:

• Working with a small, dedicated team to help coordinate complex and unique travel experiences and events, for a select and exclusive portfolio of clients
• Guide and motivate the operations team to deliver flawless events from concept through execution, maintaining the highest standards of quality
• Liaising with the Special Projects sales team and local partners in each destination to collate information and ensure each itinerary detail is accurate, well-presented and communicated in a timely manner
• Manage the event build up and be the main point of contact for that project with our local partners in the build-up. Creatively pushing boundaries with our partners and ensuring each event incorporates Black Tomato values
• Manage budgets and financial objectives while analysing event performance to maximize profitability
• Accurately recording client information in self-designed client facing documents as well as our CRM system, whilst developing the ability to navigate CRM system fluently
• As necessary, conduct site visits and host events.

Skills required:

• A passion for operations and genuine interest in the luxury travel market and event management
• Excellent attention to detail
• A strong track record of planning, managing, and delivering exceptional events on both a large and small scale
• Strong time management and organisational skills to ensure you can meet tight deadlines.
• Demonstrates commercial insight, with expertise in managing budgets and achieving financial targets
• Clear communicator who can communicate effectively with the clients, the internal team and external suppliers / in-country partners
• A ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together, happy to share ideas and take constructive feedback
• Fully proficient in Word, Excel and PowerPoint
• Copywriting / Adobe InDesign experience desirable

What we offer:

• Competitive salary and bonus
• A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
• Personal travel allowance
• 25 days holiday increasing with length of service plus bank holidays
• Ability to roll over 5 days holiday per year
• Birthday off
• Day off for volunteering every month
• Two days off if you move home
• Curiosity courses – access to a fund for personal development
• Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
• Access to a healthcare plan
• Mental Health Hour – an extra hour every Wednesday to focus on yourself
• Friday 4pm finish
• Black Tomato Birthdays – adding money towards your personal travel allowance each year
• Gym subsidy
• Referral bonus if you successfully refer someone for a role within the company

A note on our values:

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fueled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

Get to know us a little better at Careers & Jobs In Luxury Travel | Black Tomato