At a Glance
- Tasks: Lead operational performance and drive strategic transformation in wealth management.
- Company: Join a leading firm focused on client-centric services and operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Be part of an executive team driving innovation and resilience in a dynamic environment.
- Why this job: Make a real impact by ensuring compliance and enhancing client experiences.
- Qualifications: Strong leadership skills and experience in operational strategy and risk management.
The predicted salary is between 69750 - 85250 £ per year.
The COO is accountable for the end‑to‑end operational performance of the wealth management business, ensuring that systems, processes, people, and controls support the delivery of compliant, efficient, and client‑centric services.
The role ensures operational resilience, oversees day‑to‑day execution, and drives strategic transformation across the firm’s platform operations, client onboarding, portfolio administration, technology, and outsourced service providers.
The COO acts as a key member of the Executive team, providing challenge, leadership, and direction to ensure the firm meets FCA expectations under SYSC, Consumer Duty, Operational Resilience, and Outsourcing & Third‑Party Risk Management.
- Core Responsibilities
- Operational Strategy — Develop and execute the operational strategy aligned to business goals, regulatory expectations, and client outcomes.
- Operational Resilience — Ensure compliance with FCA operational resilience rules, including impact tolerances, mapping, scenario testing, and remediation.
- Client Onboarding — Oversee onboarding, KYC/AML processes, suitability assessments, and client lifecycle management.
- Platform & Administration — Manage custody, dealing, settlement, reconciliations, corporate actions, and portfolio administration.
- Technology & Systems — Own the technology roadmap, system selection and data focus.
- Third‑Party Oversight — Oversee outsourced providers (platforms, custodians, tech vendors) ensuring compliance with SYSC 8 and operational resilience expectations.
- Process Optimisation — Drive automation, efficiency, and scalability across operational workflows.
- Risk & Controls — Maintain robust operational risk frameworks, incident management, and control testing.
- Consumer Duty — Ensure operational processes deliver good client outcomes, fair value, and transparent communications.
- Governance — Provide MI to the Board, chair operational committees, and contribute to strategic decision‑making.
- Business Continuity — Maintain and test BCP arrangements, ensuring readiness for disruption.
- Change Management — Lead operational change programmes, platform migrations, and regulatory implementation projects.
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COO in London employer: Black Swan Group
Black Swan Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, the firm provides ample opportunities for professional development and career advancement, alongside a highly competitive compensation package that reflects the value placed on expertise and dedication. Join a team that values your contributions and fosters a culture of excellence and efficiency in the fast-paced world of equities operations.
