Quality Assurance Assistant

Quality Assurance Assistant

At Black Swan Care Group, we are committed to delivering exceptional care across our homes. Based at our Norwich Head Office, the Quality & Compliance team plays a vital role in ensuring accuracy, compliance, and consistency across our digital systems. This position is Monday-Friday, 40 hours per week.

We are seeking a Quality Assurance Assistant with strong data analysis skills to support auditing and monitoring within our Nourish Care Planning System. This role is ideal for someone with a keen eye for detail, excellent IT skills, and an interest in compliance and quality improvement.

Key Responsibilities:

• Analyse, review, and audit data within Nourish Care Planning to ensure accuracy and compliance with CQC, GDPR, safeguarding, and organisational standards.

• Identify trends, inconsistencies, and errors in digital care records and escalate for corrective action.

• Generate regular reports and dashboards to highlight compliance levels, risks, and improvements.

• Support the development and implementation of quality assurance procedures.
• Assist with training sessions, inductions, and workshops on digital care planning.
• Contribute to the preparation for external inspections, audits, and compliance reviews.
• Promote a culture of quality, accuracy, and innovation across the organisation.

About You :

• Strong data analysis and IT skills, with the ability to identify patterns and risks.

• Excellent attention to detail, organisational, and communication skills.

• Ability to work both independently and as part of a team.

• Proactive, problem-solving approach with a focus on continuous improvement.
• Flexible and adaptable to new systems and processes.

Desirable:

• Familiarity with digital care planning systems (e.g. Nourish).

• Knowledge of compliance standards (CQC, GDPR, safeguarding, NICE, PAMMS).

• Experience preparing reports, audits, or supporting staff training.

• NVQ/QCF Level 2 or above in Health & Social Care (or equivalent).

• What We Offer:

• Opportunity to work in a values-led, forward-thinking care group.

• A role with impact and responsibility, using data to drive quality improvements.

• Competitive salary and benefits package.
• Ongoing training, development, and career progression opportunities.
• Supportive and collaborative working environment at our Norwich Head Office.

Benefits:

• Access wages early with Wagestream.

• Refer-a-friend bonus (£200 per placement).

• 28 days paid annual leave (pro rata), with enhanced pay on Bank Holidays.

• Fully paid induction and comprehensive training programme.
• Excellent progression opportunities and apprenticeships.
• 24/7 Employee Care Line – confidential counselling support.
• Paid breaks and free meals when visiting homes.
• DBS costs covered and company pension scheme.
• Blue Light Card membership.
• Free health & wellbeing service: 24/7 GP access, mental health support, nutrition plans, fitness programmes, and online health checks.INDLP

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Free parking

Ability to commute/relocate:

• Norwich NR7 0TA: reliably commute or plan to relocate before starting work (required)

Experience:

• Data analysis skills: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person