At a Glance
- Tasks: Manage global corporate clients and develop innovative digital strategies.
- Company: Join a leading corporate communications agency with a focus on positive change.
- Benefits: Enjoy 25 days holiday, hybrid working, and personal development opportunities.
- Other info: Dynamic work culture with regular events and a focus on inclusion.
- Why this job: Be part of a team driving transformation for iconic brands like Coca-Cola and Burberry.
- Qualifications: 4+ years in agency or client-side roles with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts. You would be managing a set of global corporate clients. Our portfolio includes names such as Coca‐Cola HBC, Indivior, Burberry and Capita. From website builds, managing website maintenance, financial and non‐financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind.
Key Responsibilities:
- Client Relationships
- Account Management
- Growth Strategy
- Account / Client Management
Oversee the client relationship across all activities. Ensure client satisfaction by exceeding your clients' expectations and being a strategic partner. Develop a comprehensive understanding of your clients' digital strategy and communications needs. Understand the clients' communications and stakeholder engagement challenges. Oversee project management of website builds as well as day‐to‐day requests. Brief internal teams, clearly defining requirements, deliverables and timelines. Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets). Successfully liaise and co‐ordinate suppliers and partners.
Growth: Strategic Digital Account Development
- Identify and develop opportunities for revenue growth and cross sales.
- Continually develop your knowledge of your client's businesses and the industries they operate, identifying opportunities and ideas.
- Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities.
- Develop proposals for new work (for clients & prospects).
- Promote our solutions & services.
Team Management:
- Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team.
- Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used.
- Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks.
Qualifications, Experience and Skills:
- 4+ years agency or client‐side experience.
- Experience interacting with clients at a variety of levels and across functions.
- Excellent communication and presentation skills are essential.
- Managing large build digital projects from inception to delivery with the ability to work unaided.
- Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
- Experience of scoping digital projects of significant scale and complexity and identifying project risks.
- Must be able to work effectively under pressure, within strict time constraints.
- Ability to manage many urgent and often conflicting priorities.
Technical Knowledge and Skills Required:
- Content management systems (e.g. AEM).
- Issue and bug tracking (e.g. JIRA).
- QA techniques and processes.
- Knowledge of W3C WCAG levels and requirements.
Personal Qualities:
- Passionate about digital.
- Strong interpersonal and communications skills.
- Attention to detail and good organisational skills.
- Technically literate.
- Able to communicate complex digital solutions into layman's language.
- Strong "can do" attitude.
- Ability to take initiative.
Reporting Relationships:
Reporting to the Digital Client Director. Working closely with the wider project and account management team as well as the creative and application development teams.
Interview Process:
- Phone chat with talent acquisition manager.
- 1st Interview (via Teams) with hiring manager.
- 2nd interview with Chief Digital Officer.
- In person interview (Fulham Palace): presentation of a task and interview with the wider team.
Benefits:
- 25 days holiday per year with bonus days for long service.
- Discretionary bonus scheme.
- Personal development opportunities.
- Group life assurance.
- Group personal pension plan.
- Employee assistance programme.
- Access to online GP service via Health Hero.
- Hybrid working – at least 3 days a week in the office.
- Stunning offices in Fulham Palace.
- Weekly themed breakfast, fruit and snack cupboard.
- Monthly "Thirsty Thursdays".
- Regular company events.
About Us:
Black Sun Global is a stakeholder advisory and engagement agency that has been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world. We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
The Positive Change Group brings together specialist agencies in reporting, culture and communications to help organisations build stronger, more connected stakeholder relationships – aligning what you say with what you do to drive performance, resilience and trust.
Join the People Driving Positive Change. Change starts with people. Our global teams bring together different disciplines, nationalities and perspectives, driven by a shared belief that business can be a force for good.
Equal Opportunities: We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world.
For more information, please visit: www.blacksun-global.com and www.positivechangegroup.com.
Digital Account Manager - Corporate Communications Agency in London employer: Black Sun plc
Positive Change Group is an exceptional employer located in the vibrant Fulham Palace, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from a supportive culture that prioritises personal growth and development, alongside opportunities to engage in meaningful projects that drive positive change. With a focus on work-life balance and a commitment to employee well-being, this role as Executive PA & Office Manager promises a rewarding career path in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager - Corporate Communications Agency in London
✨Tip Number 1
Get to know the company inside out! Research their clients, projects, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with their needs. Think about specific examples from your past that demonstrate your ability to manage client relationships and deliver results.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital Account Manager - Corporate Communications Agency in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for digital account management shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about building strong client relationships and driving innovative solutions.
Tailor Your Experience:Make sure to highlight your relevant experience in managing digital projects and client accounts. Use specific examples that demonstrate your strategic thinking and ability to deliver on time and within budget. This will help us see how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences in a way that's easy to understand. Remember, we want to know how you can help our clients succeed!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s a great way to show that you’re proactive and keen to join our team!
How to prepare for a job interview at Black Sun plc
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you'll be managing. Research their business models, recent news, and digital strategies. This will not only impress your interviewers but also show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with managing large digital projects. Bring examples of how you've successfully delivered projects on time and within budget. Highlight your familiarity with project management tools like JIRA and your ability to handle multiple priorities under pressure.
✨Prepare for Strategic Discussions
Since this role involves advising clients on their digital needs, practice articulating your strategic thinking. Think of innovative solutions you've proposed in the past and be ready to discuss how you can apply similar thinking to the agency's clients. This will demonstrate your proactive approach.
✨Engage with the Team Dynamics
During the interview, show that you understand the importance of teamwork in account management. Be ready to discuss how you’ve collaborated with creative and development teams in the past. This will highlight your interpersonal skills and your ability to work effectively within a team environment.
