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- Tasks: Manage global corporate client accounts and deliver innovative digital solutions.
- Company: Join a leading corporate communications agency with a focus on positive change.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and personal development opportunities.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team driving transformation for top brands like Coca-Cola and Burberry.
- Qualifications: 4+ years in account management with strong communication and project management skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts. You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita.
We’re looking for a Digital Account Manager with experience managing website builds within the corporate communications and B2B space. This role is not suited to candidates focused on digital marketing, performance campaigns, or multi-channel account management only. From website builds, managing website maintenance, financial and non-financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind.
Is delivering on time, in scope and in budget your ‘bread and butter’? Do you ensure you have a deep understanding of your client’s strategy, business model, market trends? Do you love strategically advising clients and coming up with innovative solutions to their digital needs? Get in touch! We’d love to hear from you.
Key ResponsibilitiesIn short:
- Client Relationships
- Account Management
- Growth
- Strategy
- Oversee the client relationship across all activities
- Ensure client satisfaction by exceeding your clients’ expectations and being a strategic partner
- Developing a comprehensive understanding of your clients’ digital strategy and communications needs
- Understand the clients’ communications and stakeholder engagement challenges
- Oversee project management of website builds as well as day-to-day requests
- Brief internal teams, clearly defining requirements, deliverables and timelines.
- Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
- Successfully liaise and co-ordinate suppliers and partners
- Identify and develop opportunities for revenue growth and cross sales
- Continually develop your knowledge of your client’s businesses and the industries they operate, identifying opportunities and ideas
- Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
- Develop proposals for new work (for clients & prospects)
- Promote our solutions & services
- Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
- Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
- Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks
- 4+ years agency or client-side experience
- Experience interacting with clients at a variety of levels and across functions
- Excellent communication and presentation skills are essential
- Managing large build digital projects from inception to delivery with the ability to work unaided
- Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
- Experience of scoping digital projects of significant scale and complexity and identifying project risks
- Must be able to work effectively under pressure, within strict time constraints
- Ability to manage many urgent and often conflicting priorities
- Content management systems; (i.e AEM)
- Issue and bug tracking (i.e. JIRA)
- QA techniques and processes
- Knowledge of W3C WCAG levels and requirements.
- Passionate about digital
- Strong interpersonal and communications skills
- Attention to detail and good organisational skills
- Technically literate
- Able to communicate complex digital solutions into layman’s language
- Strong ‘can do’ attitude
- Ability to take initiative
- Reporting to the Digital Client Director
- Working closely with the wider project and account management team as well as the creative and application development teams
- Phone chat with talent acquisition manager
- 1st Interview (via teams) with hiring manager
- 2nd interview with Chief Digital Officer
- In person interview (Fulham Palace): presentation of a task and interview with the wider team
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
- 25 days holiday per year with ‘bonus’ days for long service
- Discretionary bonus scheme
- Personal development opportunities
- Group life assurance
- Group personal pension plan
- Employee assistance programme
- Access to online GP service via Health Hero
- Hybrid working - at least 3 days a week in the office
- Stunning offices in Fulham Palace
- Weekly themed breakfast, fruit and snack cupboard
- Monthly “Thirsty Thursdays”
- Regular company events
Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.
We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Digital Account Manager - Corporate Communications Agency in London employer: Black Sun Ltd
Contact Detail:
Black Sun Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager - Corporate Communications Agency in London
✨Tip Number 1
Get to know the company inside out! Research their clients, projects, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management and digital solutions. Show them you can think strategically and come up with innovative ideas on the spot.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Digital Account Manager - Corporate Communications Agency in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital account management shine through. We want to see that you’re genuinely excited about building strong client relationships and driving growth.
Tailor Your Experience: Make sure to highlight your relevant experience managing website builds and corporate communications. We’re looking for specific examples that demonstrate your strategic thinking and problem-solving skills in this area.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Black Sun Ltd
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you'll be managing. Research their business models, recent news, and digital strategies. This will not only impress your interviewers but also show that you're genuinely interested in their success.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with managing large-scale digital projects. Prepare specific examples where you successfully delivered on time and within budget. Highlight your familiarity with project management tools like JIRA and your approach to scoping complex projects.
✨Demonstrate Strategic Thinking
Think about how you can add value beyond just account management. Prepare to discuss innovative solutions you've proposed in the past and how they benefited your clients. This will showcase your ability to think strategically and contribute to client growth.
✨Practice Clear Communication
Since excellent communication is key for this role, practice explaining complex digital concepts in simple terms. You might be asked to present a task during the interview, so ensure your presentation is clear, engaging, and tailored to your audience's level of understanding.