At a Glance
- Tasks: Manage global corporate client accounts and deliver innovative digital solutions.
- Company: Join Black Sun Global, a leader in stakeholder engagement and digital transformation.
- Benefits: Enjoy 25 days holiday, hybrid working, and personal development opportunities.
- Other info: Dynamic work culture with a focus on trust, inclusion, and innovation.
- Why this job: Be part of a mission-driven team creating positive change for influential brands.
- Qualifications: 4+ years in account management with strong communication and project management skills.
The predicted salary is between 54000 - 66000 £ per year.
We’re looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts, with experience managing website builds within the corporate communications and B2B space. You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita. Please note that this role is not suited to candidates focused on digital marketing, performance campaigns, or multi-channel account management only.
From website builds, managing website maintenance, financial and non-financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind. Is delivering on time, in scope and in budget your ‘bread and butter’? Do you ensure you have a deep understanding of your client’s strategy, business model, market trends? Do you love strategically advising clients and coming up with innovative solutions to their digital needs? Get in touch! We’d love to hear from you.
Key Responsibilities
In short:
- Client Relationships
- Account Management
- Growth
- Strategy
Account/client management:
- Oversee the client relationship across all activities
- Ensure client satisfaction by exceeding your clients’ expectations and being a strategic partner
- Developing a comprehensive understanding of your clients’ digital strategy and communications needs
- Understand the clients’ communications and stakeholder engagement challenges
- Oversee project management of website builds as well as day-to-day requests
- Brief internal teams, clearly defining requirements, deliverables and timelines
- Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
- Successfully liaise and co-ordinate suppliers and partners
Growth: Strategic Digital Account Development:
- Identify and develop opportunities for revenue growth and cross sales
- Continually develop your knowledge of your client’s businesses and the industries they operate, identifying opportunities and ideas
- Lead the client service and client reviews (i.e. benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
- Develop proposals for new work (for clients & prospects)
- Promote our solutions & services
Team management:
- Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
- Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
- Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks
Qualifications, experience and skills:
- 4+ years agency or client-side experience
- Experience interacting with clients at a variety of levels and across functions
- Excellent communication and presentation skills are essential
- Managing large build digital projects from inception to delivery with the ability to work unaided
- Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
- Experience of scoping digital projects of significant scale and complexity and identifying project risks
- Must be able to work effectively under pressure, within strict time constraints
- Ability to manage many urgent and often conflicting priorities
Technical knowledge and skills required:
- Content management systems (i.e. AEM)
- Issue and bug tracking (i.e. JIRA)
- QA techniques and processes
- Knowledge of W3C WCAG levels and requirements
Personal Qualities:
- Passionate about digital
- Strong interpersonal and communications skills
- Attention to detail and good organisational skills
- Technically literate
- Able to communicate complex digital solutions into layman’s language
- Strong ‘can do’ attitude
- Ability to take initiative
Reporting relationships:
Reporting to the Digital Client Director. Working closely with the wider project and account management team as well as the creative and application development teams.
Interview process:
- Phone chat with talent acquisition manager
- 1st Interview (via teams) with hiring manager
- 2nd interview with Chief Digital Officer
- In person interview (Fulham Palace): presentation of a task and interview with the wider team
Benefits:
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
- 25 days holiday per year with ‘bonus’ days for long service
- Discretionary bonus scheme
- Personal development opportunities
- Group life assurance
- Group personal pension plan
- Employee assistance programme
- Access to online GP service via Health Hero
- Hybrid working - at least 3 days a week in the office
- Stunning offices in Fulham Palace
- Weekly themed breakfast, fruit and snack cupboard
- Monthly “Thirsty Thursdays”
- Regular company events
About Us:
Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world. We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Digital Account Manager - Corporate Communications in London employer: Black Sun Ltd
At Black Sun Global, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration, making us an exceptional employer for a Digital Account Manager. Located in the stunning Fulham Palace, our team enjoys a hybrid working model, generous holiday allowances, and numerous personal development opportunities, all while working with prestigious global clients like Coca-Cola HBC and Burberry. Join us to be part of a mission-driven organisation that values trust, inclusion, and positive change, where your contributions can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager - Corporate Communications in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Black Sun Ltd and show them what you can bring to the table.
✨Engage in Marketing Communities
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We think you need these skills to ace Digital Account Manager - Corporate Communications in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Black Sun Ltd. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Black Sun Ltd:Show us that you’ve done your homework! In your application, briefly mention what you admire about Black Sun Ltd’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Black Sun Ltd
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Black Sun Ltd will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Black Sun Ltd, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
