At a Glance
- Tasks: Manage global corporate clients and develop innovative digital strategies.
- Company: Join a leading corporate communications agency with a focus on positive change.
- Benefits: Enjoy 25 days holiday, hybrid working, and a range of perks.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a team driving transformation for top brands like Coca-Cola and Burberry.
- Qualifications: 4+ years in agency or client-side roles with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts. You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita.
From website builds, managing website maintenance, financial and non‐financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind.
Key Responsibilities:
- Client Relationships
- Account Management
- Growth
Account /client management:
- Oversee the client relationship across all activities
- Ensure client satisfaction by exceeding your clients' expectations and being a strategic partner
- Developing a comprehensive understanding of your clients' digital strategy and communications needs
- Understand the clients' communications and stakeholder engagement challenges
- Oversee project management of website builds as well as day‐to‐day requests
- Brief internal teams, clearly defining requirements, deliverables and timelines.
- Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
- Successfully liaise and co‐ordinate suppliers and partners
Growth: Strategic Digital Account Development:
- Identify and develop opportunities for revenue growth and cross sales
- Continually develop your knowledge of your client's businesses and the industries they operate, identifying opportunities and ideas
- Lead the client service and client reviews (i.e. benchmarks; quarterly reviews etc.), and identify any cross sales and upsales opportunities
- Develop proposals for new work (for clients & prospects)
Team management:
- Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
- Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
- Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks
Qualifications, experience and skills:
- 4+ years agency or client‐side experience
- Experience interacting with clients at a variety of levels and across functions
- Excellent communication and presentation skills are essential
- Managing large build digital projects from inception to delivery with the ability to work unaided
- Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
- Experience of scoping digital projects of significant scale and complexity and identifying project risks
- Must be able to work effectively under pressure, within strict time constraints
- Ability to manage many urgent and often conflicting priorities
- Technical knowledge and skills required
- Issue and bug tracking (i.e. JIRA)
- QA techniques and processes
- Knowledge of W3C WCAG levels and requirements
Personal Qualities:
- Passionate about digital
- Strong interpersonal and communications skills
- Attention to detail and good organisational skills
- Technically literate
- Able to communicate complex digital solutions into layman's language
- Strong 'can do' attitude
- Ability to take initiative
Reporting relationships:
- Reporting to the Digital Client Director
- Working closely with the wider project and account management team as well as the creative and application development teams
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
- 25 days holiday per year with 'bonus' days for long service
- Discretionary bonus scheme
- Group life assurance
- Employee assistance programme
- Access to online GP service via Health Hero
- Hybrid working - at least 3 days a week in the office
- Stunning offices in Fulham Palace
- Weekly themed breakfast, fruit and snack cupboard
- Monthly 'Thirsty Thursdays'
- Regular company events
About Us:
Black Sun Global is a stakeholder advisory and engagement agency that has been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.
We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Digital Account Manager - Corporate Communications Agency in London employer: Black Sun Global
At Black Sun Global, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Digital Account Manager, you'll enjoy a competitive salary, generous holiday allowance, and unique perks like hybrid working and regular company events, all while collaborating with a talented team in our stunning Fulham Palace offices. With a strong focus on professional growth and innovation, we are committed to supporting your career development as you help shape meaningful stakeholder engagement for some of the world's leading brands.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager - Corporate Communications Agency in London
✨Tip Number 1
Get to know the company inside out! Research their clients, projects, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the job description. Be ready to discuss specific examples of how you've managed client relationships and delivered successful projects.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Digital Account Manager - Corporate Communications Agency in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for digital account management shine through. We want to see that you’re genuinely excited about building strong client relationships and growing accounts.
Tailor Your Experience:Make sure to highlight your relevant experience in managing large digital projects and client interactions. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Remember, we’re looking for someone who can communicate complex ideas simply.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Black Sun Global
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you'll be managing. Research their business models, market trends, and digital strategies. This will not only impress your interviewers but also show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with managing large digital projects. Bring examples of how you've successfully scoped projects, managed budgets, and delivered on time. Highlight any tools you’ve used, like JIRA, to track issues and ensure quality assurance.
✨Demonstrate Your Strategic Thinking
Think about how you can add value to the agency's client relationships. Prepare to share innovative ideas or solutions you've implemented in past roles. This will showcase your ability to think strategically and position yourself as a valuable partner to clients.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating complex digital solutions in simple terms. You might even want to prepare a mock presentation to demonstrate your ability to convey information clearly and effectively, which will resonate well with the interview panel.
