At a Glance
- Tasks: Manage and retain a portfolio of business customers while building strong relationships.
- Company: Join Black Sheep Utilities, a dynamic company focused on client success.
- Benefits: Competitive salary, uncapped commission, generous leave, and health insurance after 2 years.
- Other info: Enjoy structured training, team socials, and genuine opportunities for career progression.
- Why this job: Kickstart your sales career in a supportive, high-energy environment with real earning potential.
- Qualifications: Experience in B2B telesales or client retention with a results-driven mindset.
The predicted salary is between 30000 - 42000 £ per year.
At Black Sheep Utilities, we’re expanding our Client Retention team and are seeking motivated, results-driven individuals who want more than just a job – they want a successful career in a growing business.
Whether you’re already working in telesales, account management, or client retention this is your opportunity to manage an established portfolio of customers, develop trusted relationships, and maximise client retention. All whilst enjoying a high-energy, supportive team environment with clear opportunities for progression and uncapped earning potential.
As a Client Retention Executive, you will be responsible for managing and retaining a portfolio of existing business customers. You’ll:
- Maintain strong relationships with current and previous clients.
- Identify opportunities for renewals and additional services.
- Schedule renewal and winback calls with a Utilities Consultant.
- Protect revenue by using persuasive selling techniques and promoting our services.
- Refer any current contract service issues to the customer service team to resolve.
- Deliver outstanding service while consistently meeting your targets.
This role has the opportunity to grow into a sales position, there will be opportunity to make your own smaller sales once established. Our Client Retention Executives work closely with our Utilities Consultants, ensuring no opportunity to retain or grow business is missed. This is a high-energy, target-driven role with significant earning potential.
From day one, you’ll receive structured training and ongoing support to ensure you have the tools, knowledge, and confidence to succeed in a fast-paced sales environment.
What We Offer
- Competitive starting salary based on experience. (Minimum £30,000)
- Uncapped commission – top performers regularly earn £1,500+ per month
- Realistic OTE of £60,000+
- 25 days annual leave + bank holidays
- Up to 5 additional days off through our attendance reward scheme
- Birthday leave (after 1 years’ service)
- Life Assurance after 12 months of service
- Health Insurance after 2 years of service
- Early finish on Fridays, regular incentives, and team socials
- Fully stocked kitchen and recreation area with free snacks and drinks
- Genuine career progression – we love to promote from within
Who We’re Looking For
We’re looking for ambitious and self-motivated individuals who thrive in a target-driven environment and are passionate about client success.
You will:
- Have proven B2B telesales, account management or client retention experience with a track record of competently managing your pipeline and exceeding targets. Ideally in a win-back or retention role within a cancellations department or similar.
- Be driven by results and financial rewards
- Be resilient and adaptable in a fast-paced environment
- Be able to follow proven processes and scripts while maintaining a professional and engaging style
- Have a positive attitude and a growth mindset
If you’re ready to take the next step in your sales career with a company that values, supports, and rewards its people, we’d love to hear from you. Apply now to join the Client Retention team at Black Sheep Utilities.
Black Sheep Utilities provides a client-focused market comparison service for businesses throughout the UK. Trusted by businesses large and small to deliver tailored utility packages year after year.
In an industry with complex tariffs and a plethora of suppliers, choosing the best available contracts can be a time-consuming project. All too often businesses end up auto-renewing or going onto uncompetitive variable rates. We stop that happening by offering a hassle-free independent consultancy service with truly superior value and after sales care.
Client Retention Executive in Brighton employer: Black Sheep Utilities
At Black Sheep Utilities, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the heart of Brighton & Hove. Our Client Retention Executives benefit from competitive salaries, uncapped commission potential, and genuine opportunities for career progression, all while enjoying a high-energy environment filled with team incentives and social events. With structured training and a focus on employee growth, we empower our staff to thrive and succeed in their careers, making us a standout choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Retention Executive in Brighton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Client Retention Executive at Black Sheep Utilities, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Black Sheep Utilities. Tailor your message to explain why you’re drawn to them and how you can contribute as a Client Retention Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Client Retention Executive in Brighton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Black Sheep Utilities:When writing your cover letter, make sure to tailor your message specifically for Black Sheep Utilities. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Black Sheep Utilities
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Black Sheep Utilities that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Black Sheep Utilities that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Black Sheep Utilities’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
