At a Glance
- Tasks: Lead a dynamic team in a fast-paced coffee shop while serving quality drinks and food.
- Company: Join a vibrant coffee shop that values teamwork and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Fast-paced environment with plenty of opportunities to develop your leadership skills.
- Why this job: Be a front-line leader, inspire your team, and create memorable experiences for customers.
- Qualifications: Previous management experience in coffee or food service and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for front‑of‑house leaders to drive sales, service, and morale in a fast‑paced coffee shop. The ideal candidate has a background leading a team in hospitality or retail.
What You’ll Do
- Make espresso and other drinks to serve quality food and drinks while ensuring your team maintains the same standards.
- Provide friendly, genuine customer service at the register and handle complaints and escalations professionally.
- Work efficiently during peak periods while maintaining quality and accuracy.
- Manage compliant cash‑up and bank drops; follow all cash‑handling, safety, and security procedures.
- Support ad‑hoc tasks from the General Manager, help train new team members, and communicate clearly and calmly during every shift.
- Maintain a clean, safe workspace and represent the brand positively; complete daily and shift‑based cleaning, food prep, and compliance checklists.
- Keep service running smoothly and drive sales by placing and receiving stock orders to ensure full availability.
- Lead by example; motivate and train the team on behavioral standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
Qualifications
- A positive attitude and strong communication skills.
- Ability to multitask and stay focused in a fast‑paced environment.
- Previous management experience within the coffee or food service industry.
Supervisor in Penyffordd employer: Black Sheep Coffee
Join our vibrant coffee shop where we prioritise a supportive work culture and employee growth. As a Supervisor, you'll not only lead a passionate team but also enjoy benefits such as flexible hours, training opportunities, and a dynamic environment that fosters creativity and collaboration. Located in a bustling area, we offer a unique chance to thrive in the hospitality industry while making meaningful connections with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Penyffordd
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Black Sheep Coffee. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Black Sheep Coffee
Don't be shy about reaching out to Black Sheep Coffee directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Penyffordd
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Black Sheep Coffee and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Black Sheep Coffee
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
