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For Companies At a Glance
- Tasks: Support franchisees, drive sales growth, and ensure operational excellence across locations.
- Company: Join Black Sheep Coffee, the 4th largest coffee chain in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a rapidly growing company shaping the future of the coffee industry.
- Qualifications: Experience in hospitality or retail, strong leadership, and P&L management skills.
- Other info: Collaborative culture where your ideas are valued and you can make a real impact.
The predicted salary is between 34000 - 51000 ÂŁ per year.
Role Overview
Reports to: Head of Franchise Operations
Department: Operations
Salary: Up to ÂŁ42,500 per annum
Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations, you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
Key Responsibilities
- Franchisee Support & Business Development
- Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success.
- Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
- Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process.
- Operational Excellence
- Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines.
- Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards.
- Collaborate with franchisees to implement continuous improvement strategies for their stores.
- P&L Ownership & Reporting
- Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
- Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
- Cascade communications and business updates to franchisees, ensuring alignment and clarity.
- Team Engagement & Development
- Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
- Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
- Champion the “One Team, One Dream” culture across the franchise network, fostering collaboration and mutual success.
- Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
- Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
- Provide input and insights to the leadership team to refine strategies and improve franchise operations.
About You
- Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
- Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
- Excellent commercial acumen and experience managing P&L responsibilities.
- A proactive problem solver with strong organizational and project management skills.
- Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
- At least 2 years of experience in the specialty coffee or hospitality industry is desirable.
About Black Sheep Coffee…
Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don’t miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.
Franchise Operations Manager - 9 Month FTC employer: Black Sheep Coffee
Contact Detail:
Black Sheep Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager - 9 Month FTC
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to franchisees or industry leaders on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with potential employers, make sure to express your enthusiasm for Black Sheep Coffee and its mission. Share your ideas on how you can contribute to their growth and operational excellence – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company’s KPIs and recent performance. Be ready to discuss how your experience aligns with their goals, especially in areas like sales growth and customer satisfaction. This shows you’re not just interested in any job, but specifically in helping them succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Black Sheep Coffee family. Keep an eye on our careers page for the latest opportunities and updates!
We think you need these skills to ace Franchise Operations Manager - 9 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Franchise Operations Manager role. Highlight your experience in hospitality or retail, and showcase how your skills align with our goals at Black Sheep Coffee.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible, like sales growth or improved customer ratings, to show us what you can bring to the table.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s passionate about coffee and franchise operations, so don’t be afraid to express your enthusiasm and unique perspective!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Black Sheep Coffee
✨Know Your Stuff
Before the interview, dive deep into Black Sheep Coffee's values, mission, and recent developments. Familiarise yourself with their franchise model and how they support franchisees. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in franchise operations, P&L management, and team engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your understanding of the role and the company. Ask about their strategies for franchisee support or how they measure success in operational excellence. This shows you're not just interested in the job, but also in contributing to their growth.
✨Emphasise Team Collaboration
Since the role involves working closely with franchisees and various departments, highlight your teamwork skills. Share examples of how you've successfully collaborated with others to achieve common goals, reinforcing your fit for the 'One Team, One Dream' culture.
