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For Companies At a Glance
- Tasks: Support franchisees, drive sales growth, and ensure operational excellence across locations.
- Company: Join Black Sheep Coffee, the 4th largest coffee chain in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a rapidly growing company shaping the future of the coffee industry.
- Qualifications: Experience in hospitality or retail, strong leadership, and commercial acumen.
- Other info: Collaborative culture where your ideas are valued and you can make a real impact.
The predicted salary is between 34000 - 51000 ÂŁ per year.
Role Overview
Reports to: Head of Franchise Operations
Department: Operations
Salary: Up to ÂŁ42,500 per annum
Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations, you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
Key Responsibilities
- Franchisee Support & Business Development
- Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success.
- Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
- Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process.
- Operational Excellence
- Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines.
- Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards.
- Collaborate with franchisees to implement continuous improvement strategies for their stores.
- P&L Ownership & Reporting
- Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
- Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
- Cascade communications and business updates to franchisees, ensuring alignment and clarity.
- Team Engagement & Development
- Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
- Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
- Champion the “One Team, One Dream” culture across the franchise network, fostering collaboration and mutual success.
- Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
- Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
- Provide input and insights to the leadership team to refine strategies and improve franchise operations.
About You
- Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
- Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
- Excellent commercial acumen and experience managing P&L responsibilities.
- A proactive problem solver with strong organizational and project management skills.
- Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
- At least 2 years of experience in the specialty coffee or hospitality industry is desirable.
About Black Sheep Coffee…
Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene. As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact. Don’t miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.
Franchise Operations Manager employer: Black Sheep Coffee
Contact Detail:
Black Sheep Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for coffee! When you land that interview, make sure to express your love for the industry and how you can contribute to Black Sheep Coffee's mission. Share your ideas on operational excellence and franchisee support – it’ll show you’re not just looking for any job, but this job!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific challenges related to franchise operations. Brush up on your knowledge of KPIs and P&L management, as these are key to the role. Practice your responses so you can speak confidently about your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Black Sheep Coffee family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Franchise Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Franchise Operations Manager role. Highlight your experience in hospitality or retail, especially any P&L management and franchise support you've done.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about coffee and how your background makes you a great fit for our team. Be sure to mention specific examples of how you've driven operational excellence or supported franchisees in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership and communication skills. We want to see how you've motivated teams and managed multiple stakeholders effectively, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Black Sheep Coffee!
How to prepare for a job interview at Black Sheep Coffee
✨Know Your Numbers
As a Franchise Operations Manager, you'll need to be comfortable with P&L statements and performance metrics. Brush up on your financial knowledge and be ready to discuss how you've used data to drive sales growth and improve operational standards in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and communication skills. Prepare examples of how you've motivated teams or collaborated with stakeholders in the past. Think about specific situations where you’ve successfully driven engagement and fostered a positive team culture.
✨Understand the Brand
Familiarise yourself with Black Sheep Coffee’s brand values and operational standards. Be prepared to discuss how you would ensure compliance across franchised locations and maintain brand consistency. Showing genuine enthusiasm for the brand can set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and operational excellence. Think of scenarios where you've had to navigate challenges in franchise operations or support franchisees in expanding their portfolios. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
