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- Tasks: Lead a passionate team, create amazing coffee, and deliver unforgettable customer service.
- Company: Join Black Sheep Coffee, a brand challenging the norm with sustainable practices.
- Benefits: Enjoy free coffee, competitive bonuses, flexible hours, and discounts at high street retailers.
- Why this job: Be part of a movement to revolutionise coffee and make a real difference.
- Qualifications: Previous management experience in coffee or food service and strong communication skills.
- Other info: Opportunity for mentorship and career growth in a dynamic environment.
The predicted salary is between 32000 - 40000 £ per year.
Hours: 45 Contracted Hours Per Week
Pay: Up to £32,000 per year + up to 25% quarterly bonus
Rota: Varied shifts Mon-Sun, including some openings and/or closings
Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee is ready to take down big corporate brands and rid the world of boring, average-tasting coffee.
We are after experienced and enthusiastic managers who can drive sales and exceed KPIs, with a strong background in team management and proven ability to thrive in a fast-paced environment. We’re looking for people who are driven, communicative and passionate about all things coffee!
What You’ll Do
- Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
- Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time, ensuring your team do too.
- Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment - work with speed and efficiency while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops - follow all cash-handling, safety, and security procedures.
- Be a true team player - support ad hoc tasks assigned by the General Manager, help train new team members and communicate clearly and calmly during every shift.
- Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism, complete daily and shift-based cleaning, food prep, compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to ensure full availability.
- Run the numbers - drive sales and profitability while managing reports, stocktakes and hitting store KPIs.
- Create team rotas - forecast footfall and busy periods to schedule the right people at the right time.
What We’re Looking For
- A positive attitude and strong communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Previous management experience within coffee or food service industry
- Flexible availability, including some early mornings, evenings, weekends, and holidays.
What’s in it for you
- Free coffees and a free food item on a shift
- Competitive quarterly bonus scheme of up to 25%
- Flexibility to create your own weekly rota
- Weekly cash plan (money when you need it)
- Access to hundreds of high street retailer discounts through Stream
- Increase your monthly savings with the 5% Boost on Build Pots through Stream
- Employee Assistance Programme for when you need advice
- Access to a fully comprehensive wellness app offered as part of our Employee Assistance Programme, including fitness, nutrition, wellbeing and mental health resources
- Mentorship from Operations Manager to learn and grow your career
About Black Sheep Coffee
We were founded by Eirik and Gabe, university flatmates who quit their jobs to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainably and ethically. Our coffee is sourced straight from plantations and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be part of a company that’s making a difference, jump on in.
General Manager in Edinburgh employer: Black Sheep Coffee
Contact Detail:
Black Sheep Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Black Sheep Coffee's mission and values. Show us that you’re not just about the coffee but also about making a difference in the community.
✨Tip Number 2
Practice your coffee skills! If you’ve got experience in the coffee or food service industry, be ready to showcase your barista skills. We love seeing candidates who can whip up a perfect espresso or latte art on the spot!
✨Tip Number 3
Be prepared to discuss your management style! We want to hear how you motivate your team and handle challenges. Share specific examples of how you've driven sales and exceeded KPIs in your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace General Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Black Sheep Coffee family.
Highlight Your Management Experience: Make sure to showcase your previous management roles and how you've driven sales and motivated teams. We’re all about those KPIs, so share specific examples of how you’ve exceeded targets in the past!
Be Authentic and Personable: We value genuine communication, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and why you want to join us in challenging the establishment!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and get you on board with our mission!
How to prepare for a job interview at Black Sheep Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand the different types of coffee beans, brewing methods, and what makes Black Sheep Coffee unique. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team, handled conflicts, or improved performance. This is crucial for a General Manager role, so be ready to discuss your management style.
✨Demonstrate Customer Service Excellence
Be ready to share experiences where you provided outstanding customer service or resolved complaints effectively. Black Sheep Coffee values unforgettable customer experiences, so highlight your ability to handle challenging situations with grace.
✨Emphasise Flexibility and Multitasking
Given the fast-paced environment, prepare to discuss how you manage multiple tasks efficiently. Share examples of how you've adapted to changing circumstances or busy periods in previous roles, showcasing your ability to thrive under pressure.