Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support franchisees in driving sales growth and operational excellence across locations.
- Company: Join Black Sheep Coffee, the UK's 4th largest coffee chain, known for quality and innovation.
- Benefits: Competitive salary up to £42,500, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a rapidly growing company shaping the future of the coffee industry.
- Qualifications: Experience in hospitality or retail, strong leadership skills, and P&L management.
- Other info: Collaborative culture where your ideas are valued and you can make a meaningful impact.
The predicted salary is between 34000 - 51000 £ per year.
Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support us with Maternity Cover. Reporting to the Head of Franchise Operations, you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations.
A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
Key Responsibilities
- Franchisee Support & Business Development
- Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success.
- Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
- Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process.
- Operational Excellence
- Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines.
- Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards.
- Collaborate with franchisees to implement continuous improvement strategies for their stores.
- P&L Ownership & Reporting
- Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
- Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
- Cascade communications and business updates to franchisees, ensuring alignment and clarity.
- Team Engagement & Development
- Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
- Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
- Champion the “One Team, One Dream” culture across the franchise network, fostering collaboration and mutual success.
- Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
- Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
- Provide input and insights to the leadership team to refine strategies and improve franchise operations.
About You
- Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
- Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
- Excellent commercial acumen and experience managing P&L responsibilities.
- A proactive problem solver with strong organizational and project management skills.
- Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
- At least 2 years of experience in the specialty coffee or hospitality industry is desirable.
About Black Sheep Coffee
Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story. Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene.
As a temporary member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry. We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact.
Don’t miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.
Franchise Operations Manager in Edinburgh employer: Black Sheep Coffee
Contact Detail:
Black Sheep Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Black Sheep Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Black Sheep Coffee’s values, recent news, and their approach to franchise operations. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your experience with KPIs and P&L management during interviews. Use specific examples from your past roles to demonstrate how you’ve driven sales growth and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Black Sheep Coffee family!
We think you need these skills to ace Franchise Operations Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Franchise Operations Manager role. Highlight your relevant experience in hospitality or retail, and show us how your skills align with our needs at Black Sheep Coffee.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales growth and operational excellence. Use numbers and examples to illustrate how you've positively impacted previous franchises or businesses.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for coffee and customer experiences, and tell us why you’re excited about joining our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Black Sheep Coffee
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like sales figures and customer wait times. Being able to discuss how you've improved these metrics in past roles will show your understanding of operational excellence.
✨Showcase Your Support Skills
Prepare examples of how you've supported franchisees or similar partners in the past. Highlight specific strategies you used to help them grow their business and improve performance, as this aligns perfectly with the responsibilities of the Franchise Operations Manager.
✨Demonstrate Leadership
Be ready to talk about your leadership style and how you engage teams. Share stories that illustrate your ability to motivate others and foster a collaborative environment, which is crucial for maintaining the 'One Team, One Dream' culture.
✨Research Black Sheep Coffee
Dive deep into Black Sheep Coffee’s values, mission, and recent initiatives. Showing that you understand their brand and are passionate about their commitment to quality and innovation will set you apart from other candidates.
