At a Glance
- Tasks: Support franchisees in growth, drive sales, and ensure operational excellence.
- Company: Join Black Sheep Coffee, a dynamic brand in the specialty coffee industry.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Be part of a collaborative team that champions success and customer satisfaction.
- Why this job: Make a real impact by helping franchisees thrive and expand their businesses.
- Qualifications: Experience in hospitality or retail, strong leadership, and P&L management skills.
The predicted salary is between 40000 - 50000 € per year.
Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support our growing network of franchise stores. Reporting to the Head of Franchise Operations, you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations.
A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
Key Responsibilities- Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success.
- Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
- Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process.
- Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines.
- Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards.
- Collaborate with franchisees to implement continuous improvement strategies for their stores.
- Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
- Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
- Cascade communications and business updates to franchisees, ensuring alignment and clarity.
- Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
- Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
- Champion the “One Team, One Dream” culture across the franchise network, fostering collaboration and mutual success.
- Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
- Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
- Provide input and insights to the leadership team to refine strategies and improve franchise operations.
- Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
- Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
- Excellent commercial acumen and experience managing P&L responsibilities.
- A proactive problem solver with strong organizational and project management skills.
- Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
- At least 2 years of experience in the specialty coffee or hospitality industry is desirable.
Franchise Operations Manager in Birmingham employer: Black Sheep Coffee
At Black Sheep Coffee, we pride ourselves on being an exceptional employer that values innovation, collaboration, and growth. As a Franchise Operations Manager, you will thrive in a dynamic work culture that encourages professional development and offers unique opportunities to support franchisees in expanding their businesses. With a focus on operational excellence and a commitment to delivering outstanding customer experiences, you'll be part of a passionate team dedicated to making a meaningful impact in the specialty coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to franchisees or professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with potential employers, make sure to express your enthusiasm for Black Sheep Coffee and its mission. Share your ideas on how you can contribute to their growth and operational excellence.
✨Tip Number 3
Prepare for interviews by researching the company’s KPIs and recent performance. Be ready to discuss how your experience aligns with their goals, especially around sales growth and customer satisfaction. Tailor your answers to show you understand their challenges and can help tackle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are familiar with the process. Let’s get you that Franchise Operations Manager role!
We think you need these skills to ace Franchise Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Franchise Operations Manager role. Highlight your experience in hospitality or retail, and showcase how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales growth and operational excellence. Use metrics where possible to illustrate your impact, like improvements in KPIs or successful franchisee support.
Be Authentic:Let your personality shine through in your application. We want to see your passion for the coffee industry and your commitment to delivering exceptional customer experiences. Don’t be afraid to share your unique perspective!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to easily track your application status. Plus, it’s a great way to show your enthusiasm for joining the Black Sheep Coffee team!
How to prepare for a job interview at Black Sheep Coffee
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like sales figures and customer wait times. Being able to discuss how you've improved these metrics in past roles will show your potential employer that you understand what drives success in franchise operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or collaborated with stakeholders in previous positions. Highlighting your ability to motivate and engage others will resonate well, especially since this role involves working closely with franchisees and their teams.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. This could be anything from improving operational standards to enhancing customer experiences. Showing that you're a proactive problem solver will set you apart from other candidates.
✨Align with the Brand Culture
Familiarise yourself with Black Sheep Coffee’s values and culture, particularly the 'One Team, One Dream' ethos. Be ready to discuss how you can contribute to fostering this culture among franchisees and ensuring brand consistency across locations.
