At a Glance
- Tasks: Lead a dynamic team, create amazing coffee, and deliver unforgettable customer service.
- Company: Join Black Sheep Coffee, a brand challenging the norm with sustainable practices.
- Benefits: Enjoy guaranteed hours, paid breaks, free coffees, and discounts at high street retailers.
- Other info: Rapid career progression and a fun, supportive work environment await you.
- Why this job: Be part of a movement to revolutionise coffee and make a real difference.
- Qualifications: Previous management experience in hospitality or retail and strong communication skills.
The predicted salary is between 13.65 - 13.65 £ per hour.
Hours: 28 Contracted Hours Per Week - Full Time
Pay: £13.15 - £13.65 per hour (inclusive of weekly bonus of 50p per hour)
Rota: Varied shifts Mon-Sun, including some openings and/or closings
Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.
We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.
What You’ll Do
- Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
- Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
- Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
- Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
- Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We’re Looking For
- A positive attitude and strong communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Previous management experience within coffee or food service industry
- Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
What’s In It For You
- Guaranteed hours, paid breaks and 28 days of annual leave
- Free coffees and a free food item on shift
- Weekly bonus scheme (earn up to 50p more per hour)
- Weekly cash plan (money when you need it)
- Access to hundreds of high street retailer discounts through Stream
- Increase your monthly savings with the 5% Boost on Build Pots through Stream
- Employee Assistance Programme for when you need advice
- Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources
- Quarterly Team Takeout nights for each store
- Rapid career progression and development opportunities - monthly development chats
About Black Sheep Coffee
We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainably and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.
Leave the herd behind and apply today!
Supervisor employer: BLACK SHEEP COFFEE LTD
At Black Sheep Coffee, we pride ourselves on being an exceptional employer that values creativity and individuality. Our vibrant work culture fosters a sense of community and teamwork, offering guaranteed hours, paid breaks, and generous annual leave, alongside unique benefits like free coffees and access to wellness resources. With rapid career progression opportunities and a commitment to ethical practices, joining our team means being part of a movement that challenges the norm while making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BLACK SHEEP COFFEE LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BLACK SHEEP COFFEE LTD
Don't be shy about reaching out to BLACK SHEEP COFFEE LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BLACK SHEEP COFFEE LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BLACK SHEEP COFFEE LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
