Talent Acquisition Manager

The Talent Acquisition Manager at Black Sheep Coffee is responsible for implementing and executing end-to-end recruitment processes and strategies to ensure the acquisition and retention of top-tier talent. This role involves building strong relationships with key stakeholders across the business, in order to fully understand the role and its requirements. Successfully sourcing, screening, and interviewing candidates, coordinating interviews with hiring managers, and managing the overall candidate experience, particularly for roles across all levels from Coordinator to Director level. As well as maintaining a strong understanding and awareness of recruitment at store level, continuously working with the Operations team to drive and improve recruitment at store level. A key focus across all roles is time, cost and quality of hire.

Key Responsibilities

• Recruitment Strategy Implementation: Develop and implement recruitment strategies and processes. Liaise with the wider People Team and Operations to ensure a successful and efficient hiring process.
• End-to-End Recruitment for corporate roles: Execute all stages of the recruitment process for all support office roles, including building and maintaining strong relationships with hiring managers, sourcing, screening, interviewing, and onboarding candidates.
• Recruitment Coordination: Regularly access and agree on recruitment workflows, stages, and tasks with Hiring Managers, coordinate interviews and manage and improve the candidate experience.
• System Management: Work with our ATS to ensure workflows on the recruitment system reflect internal stages and update as necessary.
• Recruitment Training: Determine and implement recruitment training requirements for relevant teams in collaboration with the operations and training Team.
• Employer Branding: Work with the Interim People Director to implement employer brand strategies through Social Media Platforms, Glassdoor, LinkedIn, and the Careers Page.
• Budget Management: Work with Interim People Director to determine the recruitment budget for the year ahead.
• Proactive Search: Conduct proactive recruitment efforts through candidate searches, head hunting and referral schemes.
• Franchise Coordination: Liaise with Franchisees to determine their recruitment process, coordinate Talent Funnel ATS setup, and provide system training.
• Reporting and Analysis: Utilise PowerBi for reporting and dashboards to monitor recruitment metrics.
• Key Stakeholder Management: Hold quarterly workforce planning and strategic intake meetings to pre-empt recruitment needs.
• Candidate Experience: Continuously monitor and review candidate journey, to ensure an inclusive and timely experience throughout.
• Advertising and Copy Writing: Manage Indeed campaigns, including budget and content.
• Market research and Benchmarking: Complete yearly benchmarking exercise with the support of the Interim People Director.

Requirements

• Proven experience in a talent acquisition or recruitment role within hospitality or retail.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to build and maintain relationships with candidates and hiring managers.
• Knowledge of various recruitment channels and sourcing techniques.
• Up-to-date with industry trends and best practices in talent acquisition.
• Proactive and strategic approach to recruitment.
• Experience with recruitment systems and tools like Talent Funnel and PowerBi.

Benefits

• Annual Discretionary Bonus - Up to 15% of previous years earning.
• Monthly phone bills reimbursed – up to £50 per month.
• Free coffees and drinks at any of our locations, plus discounted food.
• Access to Stream, offering a variety of high-street discounts.
• Up to 5% Interest on savings through Stream Build Pot.
• Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP.
• Quarterly take home coffee orders - pods, beans or ground coffee.
• Pension plan through NEST pensions – 3% employer contribution.
• Free daily breakfast, snacks and commercial coffee machine in the office.
• Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
• Rapid career progression and development opportunities.