At a Glance
- Tasks: Lead engaging training sessions for baristas and support new shop openings across England.
- Company: Join Black Sheep Coffee, a vibrant brand passionate about coffee and team development.
- Benefits: Enjoy free drinks, discounts, wellness support, and a competitive salary with bonus potential.
- Other info: Rapid career progression and a fun, collaborative workplace culture await you!
- Why this job: Make a real impact by shaping the skills of coffee enthusiasts in a dynamic environment.
- Qualifications: Experience in training within the coffee or hospitality industry and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Location: London with regular travel to Black Sheep Coffee stores across England
Reports to: Head of Learning & Development
Employment Type: Full-time
Salary: £30k-33k based on experience
Role Overview
Black Sheep Coffee is seeking a passionate and experienced Trainer to drive team development and operational excellence across our stores. Acting as a key business partner to Operations Managers, this role focuses on delivering impactful training programs, supporting new shop openings, and ensuring consistency in learning and development across the business. Collaborating closely with the Learning & Development Content Creator, the Trainer will contribute to updating and enhancing training resources, ensuring all materials align with brand values and operational standards.
Key Responsibilities
- Training Delivery & New Shop Openings
- Facilitate engaging and hands-on training sessions for baristas, supervisors, Head Baristas and store managers.
- Provide on-site training support for all new shop openings during the pre-opening phase.
- Deliver training in coffee preparation, store operations, customer service, and compliance with brand standards.
- Onboarding & Development
- Conduct comprehensive onboarding programs for new hires, ensuring alignment with Black Sheep Coffee’s culture, values, and operational standards.
- Develop tailored training plans to support promotions, skill development, and team performance improvement.
- Conduct workshops and refresher training to maintain consistency and excellence across stores.
- Learning & Development Compliance
- Ensure 100% completion of all e-learning modules on Mapal / Flow within assigned areas, working closely with Operations Managers to track progress.
- Regularly visit stores to observe practical demonstrations, providing feedback and corrective training as needed.
- Performance Assessment & Feedback
- Monitor team performance through in-store observations and audits, identifying skill gaps and recommending improvements.
- Collaborate with Operations Managers to set performance goals and track team development.
- Gather feedback from store teams and managers to continuously refine training programs.
- Training Material Development
- Collaborate with the Learning & Development Content Creator to update and enhance training manuals, e-learning modules, and other learning resources.
- Ensure all training content reflects current operational standards, brand updates, and industry best practices.
- Compliance & Standards
- Ensure all training programs align with health, safety, and food hygiene regulations.
- Promote adherence to Black Sheep Coffee’s operational and brand standards across all stores.
- Collaboration & Innovation
- Partner with Operations Managers to identify and address training needs, ensuring alignment with regional and company-wide goals.
- Stay updated on industry trends and innovative training techniques to enhance learning delivery.
About You
Experience & Skills
- Previous experience in training delivery within the coffee or hospitality industry, with hands-on knowledge of barista operations and store management.
- Proven ability to deliver impactful training programs, both in-person and digitally.
- Excellent ability to engage, motivate, and inspire teams with dynamic and clear communication.
- Strong ability to manage multiple training schedules, prioritize tasks, and adapt to changing priorities.
- Familiarity with coffee-making equipment, operational software, and e-learning platforms such as Mapal / Flow.
- Ability to work collaboratively with content creators and other team members to deliver cohesive training solutions.
- A genuine love for coffee and a commitment to delivering high-quality experiences for teams and customers alike.
Benefits
- Annual Discretionary Bonus - Up to 15% of previous years earning.
- Monthly phone bills reimbursed – up to £50 per month.
- Free coffees and drinks at any of our locations, plus discounted food.
- Access to Stream, offering a variety of high-street discounts.
- Up to 5% Interest on savings through Stream Build Pot.
- Employee Assistance Programme (EAP) - Access to confidential counselling and advice.
- Wellness App through our EAP.
- Quarterly take home coffee orders - pods, beans or ground coffee.
- Pension plan through NEST pensions – 3% employer contribution.
- Free daily breakfast, snacks and commercial coffee machine in the office.
- Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
- Rapid career progression and development opportunities.
Multi-Store Coffee Training Lead employer: Black Sheep Coffee Dubai
Black Sheep Coffee is an exceptional employer that prioritises team development and operational excellence, offering a vibrant work culture in the heart of London. With generous benefits such as a discretionary bonus, wellness support, and opportunities for rapid career progression, employees are empowered to thrive both personally and professionally while enjoying the unique perks of working in a dynamic coffee environment. Join us to make a meaningful impact across our stores and be part of a passionate team dedicated to delivering high-quality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Store Coffee Training Lead
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Black Sheep Coffee's values and mission. This way, you can show how your passion for coffee aligns with their brand, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to training delivery and team development. Think about your past experiences and how they relate to the role, so you can share impactful stories that highlight your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Black Sheep Coffee, giving you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Multi-Store Coffee Training Lead
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any relevant experiences you have in the coffee or hospitality industry, and how they’ve shaped your skills. We want to see that you’re not just looking for a job, but that you genuinely care about delivering high-quality experiences.
Tailor Your Application:Make sure to customise your application to fit the role of Multi-Store Coffee Training Lead. Highlight your training delivery experience and any hands-on knowledge of barista operations. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Engaging:Your written application should be as engaging as the training sessions you’ll be leading! Use clear and dynamic language to convey your ideas. Remember, we’re looking for someone who can inspire and motivate teams, so let that energy come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join the Black Sheep Coffee family!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee Inside Out
As a Multi-Store Coffee Training Lead, you’ll need to showcase your passion for coffee. Brush up on your knowledge of coffee preparation, equipment, and industry trends. Be ready to discuss your favourite brewing methods and how they align with Black Sheep Coffee’s values.
✨Demonstrate Your Training Skills
Prepare to share examples of your previous training experiences. Think about specific programmes you've delivered and the impact they had. Highlight your ability to engage and motivate teams, as this will be crucial in your role.
✨Showcase Your Collaboration Spirit
This role involves working closely with Operations Managers and content creators. Be prepared to discuss how you’ve successfully collaborated in the past. Share examples of how you’ve identified training needs and developed tailored solutions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Black Sheep Coffee’s training culture, future goals, and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
