At a Glance
- Tasks: Make amazing coffee, deliver unforgettable service, and lead a dynamic team.
- Company: Join a vibrant coffee brand with a focus on quality and customer experience.
- Benefits: Guaranteed hours, paid breaks, free food, and discounts at high street retailers.
- Other info: Enjoy rapid career progression and monthly development chats.
- Why this job: Be part of a fast-paced environment where you can grow and make an impact.
- Qualifications: Positive attitude, strong communication skills, and previous management experience.
The predicted salary is between 27400 - 28400 £ per year.
Hours: 28 contracted Hours Per Week - Full Time
Pay: £13.15 - £13.65 per hour (inclusive of weekly bonus of 50p per hour)
Rota: Varied shifts Mon-Sun, including some openings and/or closings
What You'll Do
- Make amazing coffee and products - dial in the perfect espresso, pour eye‑catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
- Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast‑paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
- Manage compliant cash‑up and bank drops - Follow all cash‑handling, safety, and security procedures.
- Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
- Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift‑based cleaning, food prep, compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
- Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We're Looking For
- A positive attitude and strong communication skills
- Ability to multitask and stay focused in a fast‑paced environment
- Previous management experience within coffee or food service industry
- Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
What's In It For You
- Guaranteed hours, paid breaks and 28 days of annual leave
- Free coffees and a free food item on shift
- Weekly bonus scheme (earn up to 50p more per hour)
- Weekly cash plan (money when you need it)
- Access to hundreds of high street retailer discounts through Stream
- Increase your monthly savings with the 5% Boost on Build Pots through Stream
- Employee Assistance Programme for when you need advice
- Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources
- Quarterly Team Takeout nights for each store
- Rapid career progression and development opportunities – monthly development chats
Supervisor in Manchester employer: Black Sheep Coffee Dubai
Join a vibrant team where your passion for coffee and customer service can truly shine! With guaranteed hours, paid breaks, and a supportive work culture that prioritises employee wellbeing and development, this role offers not just a job but a pathway to rapid career progression. Enjoy unique perks like free coffees, discounts at high street retailers, and regular team outings, all while working in a fast-paced environment that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! If you’ve got experience in coffee or food service, be ready to share specific examples of how you’ve led a team or handled a busy shift. We love hearing about real-life situations!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fab fit for the role!
We think you need these skills to ace Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and the food service industry. Share any experiences you've had that highlight your enthusiasm for making amazing drinks and providing top-notch customer service.
Highlight Your Team Spirit:We’re all about teamwork here at StudySmarter, so make sure to mention any previous management experience where you’ve led a team. Talk about how you motivate others and handle challenges together, as this is key for the Supervisor role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those that relate to multitasking and thriving in fast-paced environments. We want to see how you can keep things running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the loop for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee
Brush up on your coffee knowledge! Be ready to discuss different types of coffee, brewing methods, and what makes a great espresso. This shows your passion for the product and helps you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints or difficult situations. Think of specific examples from your past experience where you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and customer service mindset.
✨Show Your Team Spirit
Emphasise your ability to work as part of a team. Share stories that highlight your leadership skills and how you've supported your colleagues in previous roles. This is crucial for a supervisor position, so make it clear that you can motivate and train others.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts. Highlight any previous experience you have with flexible scheduling, as this is important for the role. Showing that you're adaptable will make you a more attractive candidate.
