At a Glance
- Tasks: Deliver engaging training sessions and support new shop openings across England.
- Company: Join Black Sheep Coffee, a vibrant brand passionate about coffee and team development.
- Benefits: Enjoy free drinks, discounts, bonuses, and a supportive work environment.
- Other info: Rapid career progression and a fun, collaborative culture await you!
- Why this job: Make a real impact by shaping the skills of baristas and enhancing customer experiences.
- Qualifications: Experience in training within the coffee or hospitality industry is essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: London with regular travel to Black Sheep Coffee stores across England
Reports to: Head of Learning & Development
Employment Type: Full-time
Salary: £30k-33k based on experience
Role Overview
Black Sheep Coffee is seeking a passionate and experienced Trainer to drive team development and operational excellence across our stores. Acting as a key business partner to Operations Managers, this role focuses on delivering impactful training programs, supporting new shop openings, and ensuring consistency in learning and development across the business. Collaborating closely with the Learning & Development Content Creator, the Trainer will contribute to updating and enhancing training resources, ensuring all materials align with brand values and operational standards.
Key Responsibilities
- Training Delivery & New Shop Openings: Facilitate engaging and hands-on training sessions for baristas, supervisors, Head Baristas and store managers. Provide on-site training support for all new shop openings during the pre-opening phase. Deliver training in coffee preparation, store operations, customer service, and compliance with brand standards.
- Onboarding & Development: Conduct comprehensive onboarding programs for new hires, ensuring alignment with Black Sheep Coffee’s culture, values, and operational standards. Develop tailored training plans to support promotions, skill development, and team performance improvement. Conduct workshops and refresher training to maintain consistency and excellence across stores.
- Learning & Development Compliance: Ensure 100% completion of all e-learning modules on Mapal / Flow within assigned areas, working closely with Operations Managers to track progress. Regularly visit stores to observe practical demonstrations, providing feedback and corrective training as needed.
- Performance Assessment & Feedback: Monitor team performance through in-store observations and audits, identifying skill gaps and recommending improvements. Collaborate with Operations Managers to set performance goals and track team development. Gather feedback from store teams and managers to continuously refine training programs.
- Training Material Development: Collaborate with the Learning & Development Content Creator to update and enhance training manuals, e-learning modules, and other learning resources. Ensure all training content reflects current operational standards, brand updates, and industry best practices.
- Compliance & Standards: Ensure all training programs align with health, safety, and food hygiene regulations. Promote adherence to Black Sheep Coffee’s operational and brand standards across all stores.
- Collaboration & Innovation: Partner with Operations Managers to identify and address training needs, ensuring alignment with regional and company-wide goals. Stay updated on industry trends and innovative training techniques to enhance learning delivery.
About You
- Experience: Previous experience in training delivery within the coffee or hospitality industry, with hands-on knowledge of barista operations and store management.
- Training Expertise: Proven ability to deliver impactful training programs, both in-person and digitally.
- Communication Skills: Excellent ability to engage, motivate, and inspire teams with dynamic and clear communication.
- Organizational Skills: Strong ability to manage multiple training schedules, prioritize tasks, and adapt to changing priorities.
- Technical Knowledge: Familiarity with coffee-making equipment, operational software, and e-learning platforms such as Mapal / Flow.
- Team Collaboration: Ability to work collaboratively with content creators and other team members to deliver cohesive training solutions.
- Passion for Excellence: A genuine love for coffee and a commitment to delivering high-quality experiences for teams and customers alike.
Benefits
- Annual Discretionary Bonus - Up to 15% of previous years earning.
- Monthly phone bills reimbursed – up to £50 per month.
- Free coffees and drinks at any of our locations, plus discounted food.
- Access to Stream, offering a variety of high-street discounts.
- Up to 5% Interest on savings through Stream Build Pot.
- Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP.
- Quarterly take home coffee orders - pods, beans or ground coffee.
- Pension plan through NEST pensions – 3% employer contribution.
- Free daily breakfast, snacks and commercial coffee machine in the office.
- Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
- Rapid career progression and development opportunities.
Trainer in London employer: Black Sheep Coffee Dubai
Black Sheep Coffee is an exceptional employer that prioritises team development and operational excellence, offering a vibrant work culture in the heart of London. With generous benefits such as an annual discretionary bonus, wellness support, and opportunities for rapid career progression, employees are empowered to thrive both personally and professionally. The collaborative environment fosters innovation and ensures that every team member plays a vital role in delivering high-quality experiences across our coffee stores.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Black Sheep Coffee's values and mission. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your training experience aligns with what they’re looking for in a Trainer.
✨Tip Number 3
Show off your passion for coffee! Share your love for the industry during the interview. Whether it’s about your favourite brew method or a memorable customer service moment, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Trainer in London
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! We want to see how your passion aligns with our brand values and operational standards. Share any relevant experiences that highlight your enthusiasm for the coffee industry.
Tailor Your Application:Make sure to customise your application to fit the Trainer role. Highlight your previous training experience and how it relates to the responsibilities listed in the job description. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Clear and Engaging:Use clear and engaging language in your application. We want to see your communication skills in action! Make it easy for us to understand your experiences and how you can inspire and motivate teams in our stores.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Black Sheep Coffee family!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee
Brush up on your coffee knowledge! Since the role is all about training in coffee preparation and store operations, being able to discuss different coffee types, brewing methods, and industry trends will show your passion and expertise.
✨Showcase Your Training Skills
Prepare to demonstrate your training delivery skills. Think of examples from your past experiences where you successfully engaged teams or improved performance through training. Be ready to share specific outcomes and feedback you received.
✨Understand the Brand Values
Familiarise yourself with Black Sheep Coffee’s culture and values. During the interview, highlight how your personal values align with theirs and how you can contribute to maintaining their operational standards and brand integrity.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers. Inquire about their current training challenges, how they measure success in training programmes, or what innovative techniques they’re exploring. This shows your genuine interest in the role and the company.
