At a Glance
- Tasks: Lead engaging training sessions for baristas and support new shop openings across England.
- Company: Join Black Sheep Coffee, a vibrant brand passionate about coffee and team development.
- Benefits: Enjoy free drinks, discounts, bonuses, and a supportive work environment.
- Other info: Rapid career progression and a fun, collaborative culture await you!
- Why this job: Make a real impact by shaping the skills of coffee enthusiasts and driving operational excellence.
- Qualifications: Experience in training within the coffee or hospitality industry is essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: London with regular travel to Black Sheep Coffee stores across England
Reports to: Head of Learning & Development
Employment Type: Full-time
Salary: £30k-33k based on experience
Role Overview
Black Sheep Coffee is seeking a passionate and experienced Trainer to drive team development and operational excellence across our stores. Acting as a key business partner to Operations Managers, this role focuses on delivering impactful training programs, supporting new shop openings, and ensuring consistency in learning and development across the business. Collaborating closely with the Learning & Development Content Creator, the Trainer will contribute to updating and enhancing training resources, ensuring all materials align with brand values and operational standards.
Key Responsibilities
- Training Delivery & New Shop Openings: Facilitate engaging and hands-on training sessions for baristas, supervisors, Head Baristas and store managers. Provide on-site training support for all new shop openings during the pre-opening phase. Deliver training in coffee preparation, store operations, customer service, and compliance with brand standards.
- Onboarding & Development: Conduct comprehensive onboarding programs for new hires, ensuring alignment with Black Sheep Coffee’s culture, values, and operational standards. Develop tailored training plans to support promotions, skill development, and team performance improvement. Conduct workshops and refresher training to maintain consistency and excellence across stores.
- Learning & Development Compliance: Ensure 100% completion of all e-learning modules on Mapal / Flow within assigned areas, working closely with Operations Managers to track progress. Regularly visit stores to observe practical demonstrations, providing feedback and corrective training as needed.
- Performance Assessment & Feedback: Monitor team performance through in-store observations and audits, identifying skill gaps and recommending improvements. Collaborate with Operations Managers to set performance goals and track team development. Gather feedback from store teams and managers to continuously refine training programs.
- Training Material Development: Collaborate with the Learning & Development Content Creator to update and enhance training manuals, e-learning modules, and other learning resources. Ensure all training content reflects current operational standards, brand updates, and industry best practices.
- Compliance & Standards: Ensure all training programs align with health, safety, and food hygiene regulations. Promote adherence to Black Sheep Coffee’s operational and brand standards across all stores.
- Collaboration & Innovation: Partner with Operations Managers to identify and address training needs, ensuring alignment with regional and company-wide goals. Stay updated on industry trends and innovative training techniques to enhance learning delivery.
About You
- Experience: Previous experience in training delivery within the coffee or hospitality industry, with hands-on knowledge of barista operations and store management.
- Training Expertise: Proven ability to deliver impactful training programs, both in-person and digitally.
- Communication Skills: Excellent ability to engage, motivate, and inspire teams with dynamic and clear communication.
- Organizational Skills: Strong ability to manage multiple training schedules, prioritize tasks, and adapt to changing priorities.
- Technical Knowledge: Familiarity with coffee-making equipment, operational software, and e-learning platforms such as Mapal / Flow.
- Team Collaboration: Ability to work collaboratively with content creators and other team members to deliver cohesive training solutions.
- Passion for Excellence: A genuine love for coffee and a commitment to delivering high-quality experiences for teams and customers alike.
Benefits
- Annual Discretionary Bonus - Up to 15% of previous years earning.
- Monthly phone bills reimbursed – up to £50 per month.
- Free coffees and drinks at any of our locations, plus discounted food.
- Access to Stream, offering a variety of high-street discounts.
- Up to 5% Interest on savings through Stream Build Pot.
- Employee Assistance Programme (EAP) - Access to confidential counselling and advice Wellness App through our EAP.
- Quarterly take home coffee orders - pods, beans or ground coffee.
- Pension plan through NEST pensions – 3% employer contribution.
- Free daily breakfast, snacks and commercial coffee machine in the office.
- Monthly pub drinks, biannual staff socials and a fully stocked drinks fridge.
- Rapid career progression and development opportunities.
Multi-Store Coffee Training Lead in London employer: Black Sheep Coffee Dubai
Black Sheep Coffee is an exceptional employer that prioritises team development and operational excellence, offering a vibrant work culture in the heart of London. With generous benefits such as an annual discretionary bonus, wellness support, and opportunities for rapid career progression, employees are empowered to thrive both personally and professionally. The collaborative environment fosters innovation and a genuine passion for coffee, making it a rewarding place to grow your career while enjoying free drinks and engaging team events.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Store Coffee Training Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Black Sheep Coffee's values and mission. This way, you can show how your passion for coffee aligns with their brand, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to training delivery and team development. Think about your past experiences and how they relate to the role, so you can share impactful stories that highlight your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company and the role. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Multi-Store Coffee Training Lead in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any relevant experiences you have in the coffee or hospitality industry, and how they’ve shaped your skills. We want to see that you’re not just looking for a job, but that you genuinely care about delivering high-quality experiences.
Tailor Your Application:Make sure to customise your application to fit the role of Multi-Store Coffee Training Lead. Highlight your training delivery experience and any specific achievements that align with our key responsibilities. This shows us that you understand what we’re looking for and that you’re ready to hit the ground running!
Be Clear and Engaging:Use clear and dynamic language in your application. We appreciate good communication skills, so make sure your writing reflects that! Keep it engaging and to the point, while still showcasing your personality. Remember, we want to get to know you through your words.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Black Sheep Coffee and what we stand for!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee Inside Out
As a Multi-Store Coffee Training Lead, you’ll need to demonstrate your passion for coffee. Brush up on your knowledge of coffee preparation, equipment, and industry trends. Be ready to share your experiences and insights during the interview to show how you can inspire and engage teams.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences, especially in the coffee or hospitality industry. Think of specific examples where you successfully delivered impactful training sessions. Highlight your ability to adapt training materials to different audiences, as this will be crucial for the role.
✨Emphasise Team Collaboration
This role requires working closely with Operations Managers and content creators. Be prepared to talk about how you’ve collaborated with others in the past to achieve training goals. Share examples of how you’ve gathered feedback and made improvements based on team input.
✨Demonstrate Your Organisational Skills
With multiple training schedules to manage, showcasing your organisational skills is key. Discuss how you prioritise tasks and adapt to changing priorities. You might even want to bring a sample training schedule or plan to illustrate your approach to managing training delivery effectively.
