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For Companies At a Glance
- Tasks: Make amazing coffee, deliver great service, and lead a dynamic team.
- Company: Join a vibrant coffee shop with a focus on quality and teamwork.
- Benefits: Guaranteed hours, free food, bonuses, and discounts at high street retailers.
- Other info: Enjoy rapid career progression and monthly development chats.
- Why this job: Be part of a fun environment where you can grow and make an impact.
- Qualifications: Positive attitude, strong communication skills, and previous management experience.
The predicted salary is between 27400 - 28400 £ per year.
Hours: 28 Contracted Hours Per Week - Full Time
Pay: £13.15 - £13.65 per hour (inclusive of weekly bonus of 50p per hour)
Rota: Varied shifts Mon-Sun, including some openings and/or closings
What You’ll Do
- Make amazing coffee and products – dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time, ensuring your team does too.
- Deliver unforgettable customer service – provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment – work with speed and efficiency during peak periods while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops – follow all cash-handling, safety, and security procedures.
- Be a true team player – support ad hoc tasks assigned by the General Manager, help train new team members, and communicate clearly and calmly during every shift.
- Take pride in the details – maintain a clean, safe workspace, represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, and compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
- Lead by example – motivate and train the team on required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We’re Looking For
- A positive attitude and strong communication skills.
- Ability to multitask and stay focused in a fast-paced environment.
- Previous management experience within coffee or food service industry.
- Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
What’s In It For You
- Guaranteed hours, paid breaks and 28 days of annual leave.
- Free coffees and a free food item on shift.
- Weekly bonus scheme (earn up to 50p more per hour).
- Weekly cash plan (money when you need it).
- Access to hundreds of high street retailer discounts through Stream.
- Increase your monthly savings with the 5% Boost on Build Pots through Stream.
- Employee Assistance Programme.
- Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources.
- Quarterly Team Takeout nights for each store.
- Rapid career progression and development opportunities – monthly development chats.
Supervisor in Glasgow employer: Black Sheep Coffee Dubai
Contact Detail:
Black Sheep Coffee Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in management and customer service can shine through in your answers.
✨Tip Number 3
Dress to impress! Even if the workplace is casual, showing up looking sharp can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Supervisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and the food service industry. Share any experiences you've had that highlight your enthusiasm for making amazing drinks and providing top-notch customer service.
Highlight Your Team Spirit: We’re all about teamwork here at StudySmarter, so make sure to mention any previous management or team-leading experiences. Talk about how you’ve supported your colleagues and helped create a positive work environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Supervisor role. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great espresso. This shows your passion for the role and helps you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints or difficult situations. Think of specific examples from your past experience where you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and ability to deliver unforgettable customer service.
✨Show Your Team Spirit
Emphasise your teamwork skills during the interview. Share stories that highlight how you've supported colleagues or trained new team members in previous roles. This aligns perfectly with the company's focus on being a true team player.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work varied shifts, including early mornings and weekends. Highlighting your flexibility shows that you're committed to meeting the needs of the business and can thrive in a fast-paced environment.