Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team, create amazing coffee, and deliver unforgettable customer experiences.
- Company: Join Black Sheep Coffee, a brand challenging the norm with ethical and sustainable practices.
- Benefits: Enjoy free coffee, competitive bonuses, flexible rotas, and discounts at high street retailers.
- Other info: Dynamic work environment with mentorship opportunities for career growth.
- Why this job: Be part of a movement to revolutionise coffee and make a real difference in the community.
- Qualifications: Previous management experience in coffee or food service and strong communication skills.
The predicted salary is between 34000 - 42500 £ per year.
Hours: 45 Contracted Hours Per Week - Creating your own Rota
Pay: Up to £34,000 per year + up to 25% quarterly bonus
Rota: Varied shifts Mon-Sun, including some openings and/or closings
Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee is ready to take down big corporate brands and rid the world of boring, average-tasting coffee. We are after experienced and enthusiastic managers who can drive sales and exceed KPIs, with a strong background in team management and proven ability to thrive in a fast-paced environment. We’re looking for people who are driven, communicative and passionate about all things coffee!
What You’ll Do
- Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
- Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time, ensuring your team do too.
- Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment - work with speed and efficiency while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops - follow all cash-handling, safety, and security procedures.
- Be a true team player - Support ad hoc tasks assigned by the General Manager, help train new team members and communicate clearly and calmly during every shift.
- Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism, complete daily and shift-based cleaning, food prep, compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to ensure full availability.
- Run the numbers - drive sales and profitability while managing reports, stocktakes and hitting store KPIs.
- Create team rotas - forecast footfall and busy periods to schedule the right people at the right time.
What We’re Looking For
- A positive attitude and strong communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Previous management experience within coffee or food service industry
- Flexible availability, including some early mornings, evenings, weekends, and holidays.
What’s in it for you
- Free coffees and a free food item on a shift
- Competitive quarterly bonus scheme of up to 25%
- Flexibility to create your own weekly rota
- Weekly cash plan (money when you need it)
- Access to hundreds of high street retailer discounts through Stream
- Increase your monthly savings with the 5% Boost on Build Pots through Stream
- Employee Assistance Programme for when you need advice
- Access to a fully comprehensive wellness app offered as part of our Employee Assistance Programme, including fitness, nutrition, wellbeing and mental health resources
- Mentorship from Operations Manager to learn and grow your career
About Black Sheep Coffee
We were founded by Eirik and Gabe, university flatmates who quit their jobs to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainably and ethically. Our coffee is sourced straight from plantations and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be part of a company that’s making a difference, jump on in. Leave the herd behind and apply today!
General Manager employer: Black Sheep Coffee Dubai
Contact Detail:
Black Sheep Coffee Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Black Sheep Coffee's mission and values. Show us that you’re not just about the coffee but also about making a difference. We love candidates who resonate with our ethos!
✨Tip Number 2
Practice your coffee skills! If you’ve got experience in the coffee or food service industry, bring it to the table. We want to see your passion for making amazing coffee and delivering top-notch customer service. Maybe even show off some latte art skills during your chat with us!
✨Tip Number 3
Be ready to talk numbers! As a General Manager, driving sales and managing KPIs is key. Brush up on your financials and be prepared to discuss how you’ve successfully managed budgets or increased sales in previous roles. We want to hear your success stories!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested by preparing thoughtful questions about the role and the team. This is your chance to find out if we’re the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee or food service industry and how they fuelled your passion. We want to see that you’re not just looking for a job, but that you genuinely care about delivering amazing coffee and customer experiences.
Highlight Your Management Skills: Make sure to showcase your previous management experience clearly. Talk about how you've motivated teams, driven sales, and exceeded KPIs in fast-paced environments. We’re looking for someone who can lead by example, so give us examples of how you've done this in the past!
Be Authentic and Personable: We love a friendly vibe, so don’t be afraid to let your personality come through in your application. Use a conversational tone and share anecdotes that reflect your communication skills and ability to connect with others. Remember, we’re all about creating unforgettable customer experiences!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role. Plus, it shows you’re serious about joining the Black Sheep family!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand the different types of coffee beans, brewing methods, and what makes Black Sheep Coffee unique. Being able to discuss your passion for coffee will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to lead by example, which is crucial for the General Manager position.
✨Customer Service Excellence
Be ready to share your experiences with customer service. Think of times when you went above and beyond to ensure a great customer experience or handled complaints effectively. This aligns perfectly with the company’s focus on delivering unforgettable customer service.
✨Flexibility and Adaptability
Highlight your ability to adapt to changing situations and manage multiple tasks. Discuss how you’ve thrived in busy environments and maintained quality under pressure. This will resonate well with the fast-paced nature of the role at Black Sheep Coffee.