At a Glance
- Tasks: Lead a dynamic team, serve amazing coffee, and deliver unforgettable customer experiences.
- Company: Join Black Sheep Coffee, a brand challenging the norm with sustainable practices.
- Benefits: Earn £13.15/hour, enjoy flexible shifts, and be part of a positive work culture.
- Other info: Be part of a mission-driven company supporting sustainability and the homeless community.
- Why this job: Make a real impact in a fast-paced environment while having fun and being creative.
- Qualifications: Previous management experience in hospitality or retail and a passion for coffee.
The predicted salary is between 13.15 - 13.15 £ per hour.
New Store Opening (End of August) @Metrocentre, Gateshead
Hours: 40 Contracted Hours Per Week - Full Time
Pay: £13.15/Hour
Rota: Varied shifts Mon-Sun, including some openings and/or closings
Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee. We’re looking for the best front of house leaders in town to drive up our sales, service, and morale.
With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.
What You'll Do
- Make amazing coffee and products – dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
- Deliver unforgettable customer service – provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment – work with speed and efficiency during peak periods while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops – Follow all cash-handling, safety, and security procedures.
- Be a true team player – Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
- Take pride in the details – maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
- Lead by example – motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We're Looking For
- A positive attitude and strong communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Previous management experience within coffee or food service industry
- Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
About Black Sheep Coffee
We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainably and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in. Leave the herd behind and apply today!
Supervisor in Gateshead employer: Black Sheep Coffee Dubai
At Black Sheep Coffee, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in the bustling Metrocentre, Gateshead, we offer our team members competitive pay, flexible scheduling, and opportunities for personal and professional growth within the dynamic hospitality sector. Join us in our mission to revolutionise the coffee experience while making a positive impact in our community, all while working alongside passionate individuals who share your enthusiasm for quality and service.
