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For Companies At a Glance
- Tasks: Make amazing coffee, deliver great service, and lead a dynamic team.
- Company: Join a vibrant coffee shop with a focus on quality and teamwork.
- Benefits: Guaranteed hours, free food, weekly bonuses, and discounts at high street retailers.
- Other info: Enjoy rapid career progression and wellness resources for your wellbeing.
- Why this job: Be part of a fun environment where you can grow and make an impact.
- Qualifications: Positive attitude, strong communication skills, and previous management experience.
The predicted salary is between 27400 - 28400 £ per year.
Hours: 28 Contracted Hours Per Week - Full Time
Pay: £13.15 - £13.65 per hour (inclusive of weekly bonus of 50p per hour)
Rota: Varied shifts Mon-Sun, including some openings and/or closings
What You’ll Do
- Make amazing coffee and products – dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time, ensuring your team does too.
- Deliver unforgettable customer service – provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
- Thrive in a fast-paced environment – work with speed and efficiency during peak periods while maintaining quality and accuracy.
- Manage compliant cash-up and bank drops – follow all cash-handling, safety, and security procedures.
- Be a true team player – support ad hoc tasks assigned by the General Manager, help train new team members, and communicate clearly and calmly during every shift.
- Take pride in the details – maintain a clean, safe workspace, represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, and compliance checklists.
- Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
- Lead by example – motivate and train the team on required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We’re Looking For
- A positive attitude and strong communication skills.
- Ability to multitask and stay focused in a fast-paced environment.
- Previous management experience within coffee or food service industry.
- Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
What’s In It For You
- Guaranteed hours, paid breaks and 28 days of annual leave.
- Free coffees and a free food item on shift.
- Weekly bonus scheme (earn up to 50p more per hour).
- Weekly cash plan (money when you need it).
- Access to hundreds of high street retailer discounts through Stream.
- Increase your monthly savings with the 5% Boost on Build Pots through Stream.
- Employee Assistance Programme.
- Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources.
- Quarterly Team Takeout nights for each store.
- Rapid career progression and development opportunities – monthly development chats.
Supervisor in Edinburgh employer: Black Sheep Coffee Dubai
Contact Detail:
Black Sheep Coffee Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that highlight your ability to thrive in fast-paced environments. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and the art of making it. Share any experiences you've had in the coffee or food service industry that highlight your skills and enthusiasm.
Highlight Your Customer Service Skills: We want to see how you deliver unforgettable customer experiences! Include examples of how you've handled customer complaints or gone the extra mile to make someone's day better.
Demonstrate Your Team Spirit: Being a team player is key for us. In your application, mention times when you've supported your colleagues or helped train new team members. We love seeing that collaborative spirit!
Keep It Professional Yet Personal: While we appreciate professionalism, don't be afraid to let your personality shine through. Write in a friendly tone and make sure your application reflects who you are. And remember, apply through our website for the best chance!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great espresso. This shows your passion for the role and helps you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints or difficult situations. Think of specific examples from your past experience where you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and customer service expertise.
✨Show Your Team Spirit
Since being a team player is crucial for this role, come prepared with examples of how you've supported your team in previous jobs. Highlight any training or mentoring experiences you've had, as well as how you communicate effectively under pressure.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work varied shifts, including early mornings and weekends. Showing that you're adaptable and committed to the role will make a strong impression on the hiring managers.