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For Companies At a Glance
- Tasks: Support franchisees in growing their coffee business and ensuring operational excellence.
- Company: Join Black Sheep Coffee, a dynamic brand with a passion for quality and community.
- Benefits: Competitive salary up to £47.5k, career development, and a vibrant work culture.
- Other info: Opportunity to work in a collaborative environment with excellent growth potential.
- Why this job: Be a key player in expanding our franchise network and making a real impact.
- Qualifications: Experience in hospitality or retail, strong leadership, and a passion for coffee.
The predicted salary is between 47500 - 47500 £ per year.
Location: Birmingham
Reports to: Head of Franchise Operations
Department: Operations
Employment Type: Full-time
Salary: Up to £47.5k per annum
Role Overview
Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support our growing network of franchise stores. You will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations. A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
Key Responsibilities
- Franchisee Support & Business Development: Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success. Develop tailored plans for each location, focusing on improving performance against KPIs. Collaborate with franchisees to identify new locations to expand their portfolio.
- Operational Excellence: Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines. Conduct regular site visits, including unannounced audits during different trading periods.
- P&L Ownership & Reporting: Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability. Monitor and analyze performance metrics across your portfolio.
- Team Engagement & Development: Encourage franchisees to foster team engagement and build strong connections between their teams and customers. Promote the use of the Black Sheep Coffee app and loyalty schemes.
- Collaboration & Support: Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
About You
Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors. Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders. Excellent commercial acumen and experience managing P&L responsibilities. A proactive problem solver with strong organizational and project management skills. Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth. At least 2 years of experience in the specialty coffee or hospitality industry is desirable.
Franchise Operations Manager in Birmingham employer: Black Sheep Coffee Dubai
Contact Detail:
Black Sheep Coffee Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local coffee shops to chat with franchise owners. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience and how it relates to the Franchise Operations Manager role. Bring examples of how you've driven sales growth or improved operational standards in the past.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in Black Sheep Coffee and helps us keep track of your application. Plus, it gives you a better shot at landing that interview!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Just make sure to keep it professional and concise!
We think you need these skills to ace Franchise Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Franchise Operations Manager role. Highlight your experience in hospitality or retail, and showcase any relevant achievements that demonstrate your ability to drive sales growth and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the coffee industry and how your skills align with our mission at Black Sheep Coffee. Don’t forget to mention your experience with P&L management and team engagement.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share specific instances where you improved performance or supported franchisees in their growth.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Black Sheep Coffee Dubai
✨Know Your Franchise Inside Out
Before the interview, make sure you research Black Sheep Coffee thoroughly. Understand their brand values, operational standards, and recent developments. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Prepare for KPI Discussions
Since the role involves monitoring KPIs like Google Ratings and Sales, be ready to discuss how you've successfully managed similar metrics in the past. Bring specific examples of how you improved performance and what strategies you implemented to achieve those results.
✨Showcase Your Leadership Skills
As a Franchise Operations Manager, you'll need to lead and motivate franchisees. Prepare to share examples of how you've engaged teams in previous roles. Highlight any initiatives you've led that fostered collaboration and improved team dynamics.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges franchisees currently face or how the company plans to expand its portfolio. This demonstrates your genuine interest in the role and your proactive approach to problem-solving.