BlackRainbow is seeking an experienced Senior Support Engineer to provide technical support across our SaaS and self-hosted platforms from a remote UK base. You will own complex incidents, lead investigations and mentor the Support team to improve reliability and customer experience.
The role collaborates with Engineering, Product and Delivery teams to evolve playbooks, runbooks and documentation, while upholding ITIL practices and ISO standards as applicable.
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Senior Support Engineer – Remote, SaaS & Infra employer: Black Rainbow
At BlackRainbow, we pride ourselves on being an exceptional employer that values innovation and employee well-being. Our fully remote work culture promotes flexibility, allowing you to balance your professional and personal life while contributing to meaningful software solutions that impact lives globally. With competitive salaries, comprehensive benefits including private healthcare, and ample opportunities for professional growth through training support, joining our team as a QA Performance Test Engineer means becoming part of a driven and ambitious company dedicated to making a difference.
