At a Glance
- Tasks: Lead customer service contracts and ensure top-notch service delivery.
- Company: Dynamic consulting firm in Malta with a focus on innovation and teamwork.
- Benefits: Relocation package, competitive salary, training, and career growth opportunities.
- Other info: Supportive onboarding team to help you settle in and thrive.
- Why this job: Make a real impact while enjoying life in beautiful Malta.
- Qualifications: 7+ years in service delivery management and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Full Time, Onsite, Malta, Europe (Relocate to Malta). VISA & Relocation Package Included.
Requirements
- Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager/director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified
Responsibilities
- Provide end-to-end ownership of customer service contracts
- Building relationships with customers to ensure renewals year on year of managed service contracts
- Financial Responsibilities for the commercial elements of the customer service contracts
- Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
- Coordinate effort and liaise between onshore, nearshore and offshore teams
- Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
- Ensure effective management and process controls are in place, and escalation is effective where necessary
- Act as a point of contact and escalation for contracted end customers
- Track performance of services and prepare reporting on SLAs & KPIs
- Produce regular management reports for customers and attend review meetings
- Provide analysis, feedback and actions based on trends, root cause analysis and other reports
- Manage service improvement plans, inclusive of formalised creation and ownership with end customers
- Working as a team to make sure continual improvement of our service
The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times.
Relocate to Malta Service Delivery Manager (Consulting/Big 4) employer: Black Pen Recruitment
Black Pen Recruitment is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in the fast-paced world of ERP project management. With opportunities for professional growth and the unique advantage of hybrid working arrangements, employees can enjoy a balanced lifestyle while contributing to global projects from the beautiful location of Malta. The company prioritises employee development and provides relocation support, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Relocate to Malta Service Delivery Manager (Consulting/Big 4)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of challenges you've faced and how you tackled them. This will demonstrate your ability to handle the pressures of the role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Relocate to Malta Service Delivery Manager (Consulting/Big 4)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience in IT support and managed services, and don’t forget to showcase your problem-solving skills and customer focus!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention your experience with service contracts and how you’ve built strong relationships with customers in the past.
Show Off Your Communication Skills:Since good communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your command of English throughout your written application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team in Malta!
How to prepare for a job interview at Black Pen Recruitment
✨Know Your Stuff
Make sure you brush up on your service delivery management experience, especially in IT Support or Managed Services. Be ready to discuss specific examples where you've successfully managed contracts and delivered excellent customer service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to demonstrate how you've effectively communicated with senior managers and directors in the past, as well as how you handle difficult conversations.
✨Demonstrate Problem-Solving Prowess
Be prepared to share instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to implement effective solutions.
✨Emphasise Team Leadership
This role requires a people-oriented approach, so think of examples where you've influenced and led teams. Discuss how you've fostered collaboration and driven service improvement plans, showcasing your ability to work independently while also being a team player.
