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- Tasks: Assist in customer data setup and support onboarding activities for a smooth experience.
- Company: Join Varicon, a fast-growing software startup transforming construction project management.
- Benefits: Gain real-world experience, work in a friendly team, and explore long-term opportunities.
- Why this job: Learn how a modern SaaS company operates while delivering exceptional customer support.
- Qualifications: Good English communication skills, attention to detail, and proficiency in Excel and Google Sheets.
- Other info: Embrace a growth mindset and be part of an inclusive, collaborative team.
The predicted salary is between 500 - 1500 £ per month.
About Varicon
Varicon is a fast-growing, venture-backed software startup focused on transforming how construction companies manage their projects. We help our customers improve efficiency, track performance, and streamline operations using modern, easy-to-use tools.
We are looking for a Customer Success / Support Intern to join our team in Kathmandu. This is an excellent opportunity for someone early in their career who is organised, detail-oriented, and eager to learn how great customer experience is delivered at a growing tech company.
What You’ll Be Doing
- Customer Data Setup: Assist in organizing and uploading customer data into the system as part of the onboarding process.
- Support Onboarding Activities: Work with the Customer Success team to help set up customer accounts, checklists, templates, and ensure a smooth onboarding experience.
- Admin & Support Tasks: Help the support team with administrative activities like logging issues, updating FAQs, and maintaining documentation.
- System Updates: Adopt B2B communication software and ensure everything is updated.
- Excel/Sheets Work: Use Excel formulas and Google Sheets to clean, prepare, and manage customer data.
- Team Collaboration: Work closely with the CS and Product teams to ensure customers receive timely and accurate support.
- Learning & Development: Build familiarity with SaaS tools, customer processes, and industry knowledge.
What We’re Looking For
- Good spoken and written English communication skills.
- Strong attention to detail and a methodical approach to work.
- Proficiency with Excel formulas and Google Sheets.
- Willingness to learn new software tools and systems.
- Organised, proactive, and able to follow through on tasks.
- Team-oriented with a positive, collaborative mindset.
Why Join Us
- Learn how a modern SaaS company works from the inside.
- Gain real-world experience in customer operations and support.
- Work in a friendly and fast-paced team that values learning and contribution.
- Possibility of long-term opportunities based on performance.
Our Values
- Growth Mindset – Always learning and improving.
- Customer Obsessed – Focused on delivering value.
- Challenge the Status Quo – Curious and proactive.
- Inclusive by Design – Respectful and collaborative.
- Take Ownership – Responsible and accountable.
How to Apply
If you’re organised, curious, and excited to support real customers in a growing tech business, send us your CV and a short note about why you’re interested in this role at Varicon.
Join us at Varicon as Customer Support Representative in London employer: Black Nova Group
Contact Detail:
Black Nova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Join us at Varicon as Customer Support Representative in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Varicon employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Varicon’s products and values. Show us you’re not just interested in any job, but specifically in how you can contribute to our mission of transforming project management in construction.
✨Tip Number 3
Practice your communication skills! Since we value good spoken and written English, try role-playing common customer support scenarios with a friend. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Varicon.
We think you need these skills to ace Join us at Varicon as Customer Support Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for. Highlight your attention to detail and any relevant experience with customer support or data management.
Craft a Personal Note: When you send us your application, include a short note about why you're excited to join Varicon. Show us your enthusiasm for the role and how you align with our values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Black Nova Group
✨Know the Company Inside Out
Before your interview, take some time to research Varicon. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with customers or team members in the past.
✨Demonstrate Your Attention to Detail
Given the role's focus on data management and organisation, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or during your studies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if Varicon is the right fit for you. Consider asking about the team dynamics or what success looks like in this position.
