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- Tasks: Solve client integration challenges using Python and workflow tools like n8n.
- Company: Join Varicon, a dynamic SaaS company focused on customer success.
- Benefits: Enjoy a hybrid work environment with competitive pay and growth opportunities.
- Why this job: Be the technical hero helping clients maximise their use of our platform.
- Qualifications: Bachelor's in Computer Science or related field; strong Python skills required.
- Other info: Collaborate with teams and explore AI features to enhance client workflows.
The predicted salary is between 36000 - 60000 £ per year.
Leverage Python, APIs, and workflow tools like n8n to solve client integration challenges and explore AI—be the technical problem-solver at the heart of our SaaS platform.
We are seeking a Customer Support Engineer with strong technical skills to support clients in using our platform's integrations with accounting systems such as Xero, MYOB, and QuickBooks. While our Engineering team has built the core integrations, clients often have specific workflows, advanced use cases, or custom needs. You will work directly with clients to resolve issues, extend workflows, and provide technical solutions using Python, workflow automation tools (n8n, Zapier, etc.), and emerging AI capabilities.
You will collaborate closely with the Customer Success onboarding team to support new clients and with the Engineering team to escalate and resolve advanced product issues.
Key Responsibilities:- Work directly with clients to solve integration challenges, troubleshoot sync issues, and clarify workflows.
- Write and debug Python scripts to handle client-specific needs, data transformations, and automation tasks.
- Support workflow automation and integration extensions using tools like n8n, Zapier, or similar platforms.
- Partner with the Customer Success onboarding team during client rollouts, providing technical guidance and hands-on support.
- Collaborate with the Engineering team on complex bugs, unusual edge cases, or new integration requests.
- Help clients explore how AI features can be used within their workflows (e.g. document parsing, smart data checks, automated insights).
- Document client scenarios, technical solutions, and best practices for both internal and external use.
- Act as the bridge between customers and internal teams, ensuring client feedback informs product improvements.
- Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience.
- Strong knowledge of Python — must be comfortable writing, debugging, and deploying scripts for automation and integrations.
- 2+ years of experience in technical support, integration support, or solutions engineering for SaaS/ERP platforms.
- Solid understanding of APIs (REST/JSON, OAuth), authentication, and data formats (CSV, XML, JSON).
- Experience working with accounting/ERP platforms (Xero, MYOB, QuickBooks).
- Strong problem-solving and analytical skills.
- Excellent communication skills with the ability to explain technical solutions to non-technical users.
- Experience with workflow automation platforms (n8n, Zapier, Workato, etc.).
- Familiarity with AI concepts (natural language processing, data enrichment, AI-powered automation).
- Knowledge of accounting processes (invoicing, reconciliation, payroll).
- Familiarity with support tools (Zendesk, Jira, Freshdesk, Intercom).
Customer Support Engineer in London employer: Black Nova Group
Contact Detail:
Black Nova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Varicon, their products, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on Python and get familiar with the tools mentioned in the job description like n8n and Zapier. Being able to talk confidently about these will set you apart!
✨Tip Number 3
Prepare some real-life examples of how you've solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Customer Support Engineer in London
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your experience with Python and any workflow tools like n8n or Zapier. We want to see how you've tackled technical challenges in the past, so share specific examples that showcase your problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and how they relate to the role. We appreciate applicants who can communicate effectively, especially when it comes to technical topics!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Black Nova Group
✨Know Your Tech Inside Out
Make sure you brush up on your Python skills and understand how to write and debug scripts. Familiarise yourself with APIs, especially REST/JSON and OAuth, as you'll need to explain these concepts clearly during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled integration challenges or resolved technical issues. Be ready to discuss how you approached these problems and the solutions you implemented, especially in a SaaS environment.
✨Understand the Client's Perspective
Since this role involves direct client interaction, think about how you would explain complex technical solutions to non-technical users. Practice articulating your thoughts clearly and concisely, focusing on how you can help clients achieve their goals.
✨Familiarise Yourself with Workflow Tools
Get to know tools like n8n and Zapier, as well as any AI concepts that might come up. Being able to discuss how these tools can enhance client workflows will show your proactive approach and readiness to contribute from day one.
