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- Tasks: Help customers succeed with onboarding, account management, and proactive support.
- Company: Join Varicon, a fast-growing startup revolutionising the construction industry.
- Benefits: Enjoy autonomy, collaboration with founders, and opportunities for leadership growth.
- Why this job: Make a real impact in a purpose-driven environment while learning and growing.
- Qualifications: Fluent English, strong relationship skills, and a passion for customer success.
- Other info: Embrace diversity and challenge the status quo in a dynamic team.
The predicted salary is between 28800 - 48000 £ per year.
Varicon is a rapidly growing, venture-backed startup that provides innovative software solutions for the construction industry. We are on a mission to simplify complex operational workflows for construction businesses. As a Customer Success Representative, you will play a key role in helping our customers succeed — from onboarding through to long-term engagement.
We work in a fast-paced, collaborative, and purpose-driven environment — and we are looking for someone who shares our values and is ready to grow with us.
Key Qualifications:- Excellent Spoken English (Priority): Must be highly fluent and comfortable communicating with Australian and international customers.
- Strong Interpersonal & Relationship Management Skills: Proven ability to build rapport, trust, and lasting relationships with key customer stakeholders.
- Customer Expectation Management: Skilled in setting, managing, and aligning customer expectations throughout their lifecycle.
- Problem Solving & Critical Thinking: Ability to identify root causes, resolve challenges efficiently, and prevent future issues.
- Autonomous & Accountable: Able to manage tasks, timelines, and customers independently, with minimal supervision.
- SaaS/Software Experience (Preferred): Familiarity with B2B SaaS platforms and customer success best practices is highly desirable.
- Curiosity & Willingness to Learn: Strong desire to understand customer industries, challenges, and how our software delivers value.
- Analytical Thinking: Capable of using data to assess customer health, usage, and retention risk.
- Customer Onboarding: Lead new customers through the onboarding journey, ensuring they reach key implementation milestones.
- Account Management: Own a portfolio of customer accounts, ensuring satisfaction, adoption, and long-term retention.
- Customer Enablement: Deliver training, share best practices, and help customers achieve their goals with our platform.
- Proactive Support: Monitor customer activity and usage data to identify risks, provide proactive support, and prevent churn.
- Feedback Loop: Capture customer feedback and collaborate with Product and Engineering to influence roadmap decisions.
- Internal Systems: Keep systems like Monday.com and Freshdesk organised and up to date.
- Team Collaboration: Work cross-functionally with Sales, Product, and Support to ensure a seamless customer experience.
- Process Improvement: Contribute to refining our internal CS processes and tools for greater scale and efficiency.
- Technology Exploration: Stay current with AI and automation trends to suggest improvements in workflows.
- Growth Mindset – You are always learning and improving, and you welcome feedback.
- Customer Obsessed – You go above and beyond to ensure customers succeed and feel valued.
- Challenge the Status Quo – You ask "why not" and look for smarter, better ways to do things.
- Inclusive by Design – You embrace diversity and build inclusive experiences by default.
- Take Ownership – You hold yourself accountable and follow through on commitments.
- A high-impact role in a fast-growing startup
- Autonomy and responsibility from day one
- Close collaboration with the founders and cross-functional teams
- Opportunities to grow into leadership as the team expands
- A culture that values feedback, experimentation, and shared success
Customer Success Representative in London employer: Black Nova Group
Contact Detail:
Black Nova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Representative in London
✨Tip Number 1
Get to know the company inside out! Research Varicon's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since excellent spoken English is a must, try role-playing customer scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of our awesome team at Varicon.
We think you need these skills to ace Customer Success Representative in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your journey and what excites you about the role.
Tailor Your Application: Make sure to customise your application for the Customer Success Representative position. Highlight your relevant experience and skills that align with our mission at Varicon. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the job. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Black Nova Group
✨Know the Company Inside Out
Before your interview, take some time to research Varicon and its mission. Understand their software solutions and how they simplify workflows in the construction industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Success Representative, excellent spoken English is crucial. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your interpersonal skills and ability to build rapport with customers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Curiosity
Show your willingness to learn about the construction industry and the challenges customers face. Prepare thoughtful questions about Varicon's products and how they can be improved. This will highlight your growth mindset and customer obsession, aligning perfectly with their core values.
