Customer Success Engineer

Customer Success Engineer

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support client data operations and optimise workflows using Excel and Python.
  • Company: Fast-growing software startup transforming construction project management.
  • Benefits: Gain real-world experience, work in a friendly team, and potential long-term opportunities.
  • Why this job: Join a dynamic team and learn about modern SaaS operations while making a real impact.
  • Qualifications: Proficient in Excel, basic Python skills, and strong problem-solving abilities.
  • Other info: Embrace a growth mindset and be part of an inclusive, collaborative environment.

The predicted salary is between 28800 - 43200 £ per year.

About Varicon: Varicon is a fast-growing, venture-backed software startup focused on transforming how construction companies manage their projects. We help our customers improve efficiency, track performance, and streamline operations using modern, easy-to-use tools.

Overview: We’re looking for a motivated and detail-driven Junior Customer Success Engineer to join our team. In this role, you’ll work closely with the Customer Success, Engineering and AI teams to support client data operations, optimize workflows, and enhance automation processes. The candidate should work with data in Excel, automating repetitive tasks with Python, and helping deliver smooth, efficient experiences for clients. This is a great opportunity for someone who wants to grow into a technical operations or automation-focused role within a fast-moving, data-driven environment.

Key Responsibilities:

  • Manage, clean, and analyze client data using Excel or Google Sheets.
  • Build and maintain formulas, templates, and logic-based models to ensure data accuracy and consistency.
  • Use Python scripts to automate repetitive tasks and streamline client workflows.
  • Support the onboarding and implementation of client data into internal systems.
  • Collaborate with internal teams (AI, Payroll, and Engineering) to troubleshoot and improve client processes.

Required Skills & Qualifications:

  • Solid working knowledge of Microsoft Excel or Google Sheets (advanced formulas, logic, lookups, etc.).
  • Basic proficiency in Python (pandas, data cleaning, or scripting basics).
  • Strong problem-solving and analytical thinking skills.
  • Good communication skills and a collaborative mindset.
  • Eagerness to learn automation tools and enhance technical skill sets.

Preferred (Nice to Have):

  • Familiarity with data processing or AI automation tools.
  • Experience working with Django, APIs, or data exports.

Ideal Candidate: You’re curious, technically minded, and enjoy solving problems with data. You’re comfortable in spreadsheets and eager to learn how to automate and optimize real-world workflows.

Why Join Us:

  • Learn how a modern SaaS company works from the inside.
  • Gain real-world experience in customer operations and support.
  • Work in a friendly and fast-paced team that values learning and contribution.
  • Possibility of long-term opportunities based on performance.

Our Values:

  • Growth Mindset – Always learning and improving.
  • Customer Obsessed – Focused on delivering value.
  • Challenge the Status Quo – Curious and proactive.
  • Inclusive by Design – Respectful and collaborative.
  • Take Ownership – Responsible and accountable.

How to Apply: If you’re organised, curious, and excited to support real customers in a growing tech business, send us your CV and a short note about why you’re interested in this role at Varicon.

Customer Success Engineer employer: Black Nova Group

Varicon is an exceptional employer for those looking to thrive in a dynamic, fast-paced environment. With a strong focus on employee growth and a culture that values learning and collaboration, you will have the opportunity to gain hands-on experience in customer operations while working alongside innovative teams. The supportive atmosphere encourages curiosity and ownership, making it an ideal place for individuals eager to develop their technical skills and contribute meaningfully to the success of our clients.
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Contact Detail:

Black Nova Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Engineer

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those at Varicon. A friendly chat can open doors and give you insights that a job description just can't.

✨Tip Number 2

Show off your skills! If you’ve got experience with Excel or Python, create a mini-project or a portfolio piece that highlights your abilities. Share it during interviews to stand out!

✨Tip Number 3

Prepare for the interview by understanding Varicon’s values. Think about how your experiences align with their growth mindset and customer obsession. It’ll show you’re a great fit!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!

We think you need these skills to ace Customer Success Engineer

Microsoft Excel
Google Sheets
Python
Data Analysis
Problem-Solving Skills
Analytical Thinking
Communication Skills
Collaboration
Automation Tools
Data Processing
Django
APIs
Data Cleaning
Curiosity

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Customer Success Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your Excel and Python skills!

Craft a Personal Note: When you send us your application, include a short note explaining why you're excited about this role at Varicon. We love seeing your personality shine through, so let us know what makes you tick!

Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've tackled challenges using data or automation. We’re all about finding solutions, so give us a glimpse of your analytical thinking in action!

Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!

How to prepare for a job interview at Black Nova Group

✨Know Your Tools

Make sure you brush up on your Excel and Python skills before the interview. Be ready to discuss specific functions or scripts you've used in the past, as this will show your technical prowess and readiness for the role.

✨Show Your Problem-Solving Skills

Prepare examples of how you've tackled data-related challenges in previous roles or projects. Highlight your analytical thinking and how you approached these problems, as this aligns perfectly with what Varicon is looking for.

✨Emphasise Collaboration

Since the role involves working closely with various teams, be prepared to talk about your experience collaborating with others. Share instances where teamwork led to successful outcomes, showcasing your communication skills and collaborative mindset.

✨Express Your Eagerness to Learn

Varicon values a growth mindset, so make sure to convey your enthusiasm for learning new tools and techniques. Discuss any recent courses or self-study you've undertaken related to automation or data processing to demonstrate your commitment to personal development.

Customer Success Engineer
Black Nova Group
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