At a Glance
- Tasks: Coordinate between customers and sales teams, providing top-notch admin support.
- Company: Join Black Marble, a leading UK software consultancy with a friendly vibe.
- Benefits: Enjoy a competitive salary, 25 days leave, and a supportive work environment.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Be the backbone of our sales team while developing your skills in a dynamic setting.
- Qualifications: Organised, detail-oriented, and great at communication; experience is a plus but not required.
The predicted salary is between 25000 - 28000 £ per year.
Black Marble is a leading UK software development consultancy, delivering innovative solutions to customers across the UK in sectors including public sector, health, finance and retail. We are looking for a Client Services Administrator to join our growing team and support our sales function. This is an administrative sales support role, ideal for someone who is organised, proactive and enjoys working with customers and internal teams. Black Marble operates a hybrid working environment, split between the office and home.
The Role
You will act as a key point of coordination between our customers, partners and sales team, providing high-quality administrative and customer service support. Your responsibilities will include:
- Managing shared inboxes and responding to customer queries in a timely and professional manner.
- Preparing quotations, proposals and supporting sales documentation.
- Processing orders and maintaining accurate records and systems.
- Liaising with internal teams and partners to resolve customer queries.
- Supporting the sales process through efficient administration and coordination.
- Handling telephone and email enquiries, delivering excellent customer service.
About You
We are looking for someone who:
- Is highly organised, with strong attention to detail.
- Has good knowledge of Microsoft Office (Outlook, Word, Excel).
- Is confident and professional when speaking with customers on the telephone.
- Has excellent written and verbal communication skills.
- Is proactive, reliable and able to manage their own workload effectively.
- Enjoys working as part of a collaborative team.
Previous administrative or customer service experience would be beneficial but is not essential.
What We Offer
- A friendly, supportive working environment.
- Opportunities for professional development and growth.
- Company pension and benefits package.
- 25 days annual leave plus bank holidays.
- Office located just off J26 of the M62, with plentiful free parking.
For more information or to apply, please contact HR@blackmarble.com.
Client Services Administrator employer: Black Marble
At Black Marble, we pride ourselves on being an excellent employer, offering a friendly and supportive working environment that fosters professional development and growth. Located in Cleckheaton, West Yorkshire, our hybrid working model allows for flexibility while ensuring you are part of a collaborative team dedicated to delivering exceptional customer service. With competitive salaries, a comprehensive benefits package, and ample opportunities for career advancement, joining us as a Client Services Administrator means becoming part of a forward-thinking company that values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend jotting down key points about how your skills match the role of Client Services Administrator at Black Marble.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Administrator role. Highlight your organisational skills and any relevant experience in customer service or administration. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your proactive nature and how you enjoy working with customers and teams, just like we do at Black Marble.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Good luck!
How to prepare for a job interview at Black Marble
✨Know the Company Inside Out
Before your interview, take some time to research Black Marble. Understand their services, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Client Services Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Your Communication Skills
Since you'll be liaising with customers and internal teams, practice clear and professional communication. Consider doing mock interviews with a friend or family member to refine your verbal and written skills, especially for handling customer queries.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're proactive and genuinely interested in how you can contribute to Black Marble.
