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- Tasks: Coordinate vocational qualifications and support schools and colleges with administrative tasks.
- Company: Join RSL, a leader in industry-relevant qualifications for creative professionals.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real impact on students' futures while working in a dynamic team.
- Qualifications: Strong IT skills and at least 1 year of admin experience required.
- Other info: Experience in an Awarding Organisation is a plus.
The predicted salary is between 30000 - 42000 £ per year.
At RSL, we are committed to providing the best, most industry-relevant qualifications for tomorrow’s creative professionals. We are looking for a dedicated and organised Vocational Qualifications (VQ) Coordinator to join our team. In this role, you will work closely with schools and colleges that deliver our Level 1 to Level 5 vocational qualifications, providing ongoing support throughout the academic year. You will be responsible for managing day-to-day administrative tasks, responding to customer queries, and ensuring that all documentation and records are accurately maintained. Additionally, you will support the Operations Manager in coordinating VQ processes to ensure timely and accurate certification during the summer period.
General Duties & Responsibilities
- Work closely with the rest of the Customer Relations Team to ensure an efficient and customer-focused environment; monitoring KPIs and communication quality.
- Maintain courteous and professional relations with customers and stakeholders of RSL, always treating them with care and consideration.
- Undertake any other duties as requested by line management which are commensurate with the role including project work and absence cover.
- Comply with the policies and procedures of the Company at all times.
- Undertake training as necessary in line with the development of the post.
- Participate fully in the performance management process and undertake Continuing Professional Development as required.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Ensure compliance with the Data Protection Act 2018 and other relevant legislation.
Requirements
- Strong IT and administrative skills.
- Excellent written and verbal communication skills.
- At least 1 year of experience in a professional administrative environment is essential.
- Previous experience working within an Awarding Organisation is desirable.
Vocational Qualifications (VQ) Coordinator employer: Black Lives in Musi
Contact Detail:
Black Lives in Musi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vocational Qualifications (VQ) Coordinator
✨Tip Number 1
Familiarise yourself with the vocational qualifications landscape. Research RSL's specific qualifications and understand their relevance in the industry. This knowledge will help you engage more effectively with schools and colleges during interviews.
✨Tip Number 2
Network with professionals in the education and qualifications sector. Attend relevant events or webinars where you can meet people who work in similar roles. Building these connections can provide insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed administrative tasks in previous roles. Be ready to discuss specific situations where you improved processes or handled customer queries effectively.
✨Tip Number 4
Show your commitment to professional development. Mention any relevant training or courses you've completed, especially those related to vocational education or customer relations. This will highlight your dedication to growing in the role.
We think you need these skills to ace Vocational Qualifications (VQ) Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly any work within an educational or awarding organisation. Emphasise your IT skills and any specific qualifications that relate to vocational education.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for vocational education and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, especially your ability to manage customer relations and administrative tasks.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders, including schools, colleges, and customers.
Showcase Professional Development: Mention any relevant training or professional development you have undertaken, especially if it relates to vocational qualifications or administrative processes. This shows your commitment to continuous improvement and aligns with the company's values.
How to prepare for a job interview at Black Lives in Musi
✨Showcase Your Organisational Skills
As a Vocational Qualifications Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised projects or handled administrative duties, highlighting your attention to detail and time management skills.
✨Communicate Clearly and Professionally
Given the importance of communication in this role, practice articulating your thoughts clearly. Be ready to discuss how you've maintained professional relationships with customers and stakeholders in previous positions, showcasing your written and verbal communication skills.
✨Familiarise Yourself with Relevant Legislation
Understanding the Data Protection Act 2018 and other relevant legislation is crucial for this position. Brush up on these laws and be prepared to discuss how you would ensure compliance in your role, demonstrating your commitment to maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to resolve customer queries or manage conflicts, and be ready to explain your thought process and the outcomes of your actions.
