At a Glance
- Tasks: Support musicians by providing timely and empathetic assistance via phone and email.
- Company: Join a passionate team dedicated to helping musicians thrive.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team in a dynamic environment.
- Why this job: Make a real difference in the lives of musicians while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Access and Support Assistant to join our Services team, based in London. As Access and Support Assistant, you will play a key frontline role supporting musicians who are seeking access to Help Musicians services and support. You will act as one of the first points of contact for musicians, providing timely, professional and empathetic support across phone and email enquiries.
The role focuses on coordinating communications and administrative processes across a range of support services, including eligibility and application checks, triaging wellbeing applications, grant and support coordination, and maintaining accurate records on internal systems. You will work collaboratively across teams to help ensure musicians receive the right support at the right time, while contributing to a high-quality and responsive service experience. The role also provides project coordination and administrative support across Music Minds Matter initiatives and activities.
You will bring experience of providing excellent customer service and administrative support within a busy and fast-paced environment. You are highly organised, able to manage competing priorities, and confident maintaining accurate records and documentation.
You will have strong verbal and written communication skills, with the ability to adapt your approach for different audiences and situations. You are comfortable handling sensitive and confidential information professionally and empathetically.
You will also be confident using a range of IT systems and databases, able to follow processes accurately, and motivated to work collaboratively as part of a supportive team. Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.
Location: Hybrid, London
Contract Type: Permanent, full time
Apply by: Fri 5 Jun, 2026
Access and Support Assistant in London employer: Black Lives in Musi
Join a dynamic and supportive team in London as an Access and Support Assistant, where your role will directly impact the lives of musicians seeking vital services. We pride ourselves on fostering a collaborative work culture that values empathy and professional growth, offering opportunities for personal development while ensuring a healthy work-life balance through our hybrid working model. With a commitment to making a difference in the music community, we provide a rewarding environment for those passionate about supporting artists.
StudySmarter Expert Advice🤫
We think this is how you could land Access and Support Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the music industry, attend events, and connect with musicians. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and values, especially how they support musicians. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with musicians and sensitive information, being clear and empathetic is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Access and Support Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Access and Support Assistant role. Highlight your experience in customer service and administrative support, and show us how you can bring that to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, let your written skills shine through. Use clear and concise language in your application, and don’t forget to demonstrate your ability to adapt your tone for different audiences.
Be Organised:We love a well-structured application! Make sure your documents are easy to read and free from errors. This reflects your organisational skills, which are super important for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Black Lives in Musi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Access and Support Assistant role. Familiarise yourself with the key responsibilities, like providing empathetic support and coordinating communications. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with musicians, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you handled sensitive information or managed competing priorities, and explain how you approached them.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared to discuss how you keep track of tasks and maintain accurate records. You might want to mention any tools or systems you’ve used to stay organised, as well as how you prioritise your workload in a fast-paced environment.
✨Be Ready to Collaborate
Collaboration is key in this role, so think about times when you worked effectively within a team. Be prepared to talk about how you communicate with others and contribute to a supportive environment. Highlight your adaptability and willingness to help colleagues achieve common goals.
