At a Glance
- Tasks: Support musicians by providing timely and empathetic assistance via phone and email.
- Company: Join a passionate team dedicated to helping musicians thrive.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on wellbeing and support.
- Why this job: Make a real difference in the lives of musicians while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Access and Support Assistant to join our Services team, based in London. As Access and Support Assistant, you will play a key frontline role supporting musicians who are seeking access to Help Musicians services and support. You will act as one of the first points of contact for musicians, providing timely, professional and empathetic support across phone and email enquiries.
The role focuses on coordinating communications and administrative processes across a range of support services, including eligibility and application checks, triaging wellbeing applications, grant and support coordination, and maintaining accurate records on internal systems. You will work collaboratively across teams to help ensure musicians receive the right support at the right time, while contributing to a high-quality and responsive service experience. The role also provides project coordination and administrative support across Music Minds Matter initiatives and activities.
You will bring experience of providing excellent customer service and administrative support within a busy and fast-paced environment. You are highly organised, able to manage competing priorities, and confident maintaining accurate records and documentation. You will have strong verbal and written communication skills, with the ability to adapt your approach for different audiences and situations. You are comfortable handling sensitive and confidential information professionally and empathetically. You will also be confident using a range of IT systems and databases, able to follow processes accurately, and motivated to work collaboratively as part of a supportive team.
Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.
Location: Hybrid, London
Contract Type: Permanent, full time
Apply by: Fri 5 Jun, 2026
Access and Support Assistant employer: Black Lives in Musi
Join a dynamic and supportive team in London as an Access and Support Assistant, where your role will directly impact the lives of musicians seeking vital services. We pride ourselves on fostering a collaborative work culture that values empathy and professional growth, offering opportunities for personal development and meaningful contributions to the music community. With a hybrid working model, you can enjoy flexibility while being part of an organisation dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Access and Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the music industry, attend events, and connect with musicians. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Access and Support Assistant role, be ready to explain why you're the perfect fit. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates who are eager to support musicians. It makes a great impression!
We think you need these skills to ace Access and Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Access and Support Assistant role. Highlight your experience in customer service and administrative support, and show us how you can bring that to our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication with musicians, it's crucial to demonstrate your strong verbal and written skills. Use clear and concise language in your application to reflect your ability to adapt your approach for different audiences.
Emphasise Organisation and Prioritisation:We love a well-organised candidate! Share examples of how you've managed competing priorities in a busy environment. This will help us see how you can handle the fast-paced nature of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Black Lives in Musi
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Access and Support Assistant role. Familiarise yourself with the key responsibilities, such as providing empathetic support and coordinating communications. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about situations where you handled sensitive information or resolved conflicts, as these will demonstrate your ability to manage enquiries professionally.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and maintain accurate records. You might want to share specific tools or methods you use to stay organised, as this will highlight your ability to thrive in a busy environment, which is crucial for this role.
✨Emphasise Team Collaboration
This position requires working collaboratively across teams, so be prepared to talk about your experience in team settings. Share examples of how you've contributed to a supportive team environment and how you adapt your communication style to suit different audiences.
