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- Tasks: Lead the Front of House team to deliver exceptional service and manage studio operations.
- Company: Join Black Kite Studios, a vibrant and energetic workplace focused on community and excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Other info: Flexible shift patterns and a commitment to equal opportunity for all.
- Why this job: Be the face of Black Kite and create memorable experiences for clients and team members.
- Qualifications: Strong leadership skills and experience in hospitality or customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Front of House Manager you are responsible for the entire Front of House function and service at Black Kite. You manage the Front of House team and the Runners to ensure we deliver an unrivalled, first-class service at all times. You work with our Founder & CEO to ensure the Studio is a vibrant, energetic, excellently maintained place for our Clients, Team and wider Community.
Key responsibilities include:
- Assisting with planning and coordinating Black Kite social and client events.
- Ensuring the successful delivery of an unrivalled, first-class Front of House service for all Clients and people attending the Studio.
- Management of the Front of House Reception team and Runners, including their rotas, ensuring adequate cover is always available and arranging temporary cover as required.
- Actively participating in recruitment for your team.
- Conducting probation & annual reviews for your team, aligning their career development with opportunities across Black Kite if possible.
- Holiday management and approval for your team.
- Working with the SLT and various external building services contractors (including Security) to ensure the Studio is always clean, safe and maintained to the highest possible standards.
- Developing, refining and communicating processes relating to Front of House where necessary.
- Management of stock and supplies for the whole studio (and any events), requesting payment approval when necessary.
- Creating welcome packs for all new Black Kite employees, replenishing stock when needed.
- Welcoming new hires to the team on their first day, providing tours and supporting the process as needed.
- Studio Administrative Support, including but not limited to: arranging travel booking off-site meetings, sending weekly/daily studio schedules and updates, meeting room booking and preparation, booking taxis and couriers, receiving and logging drives in and out, delivering them to the correct person without delay, management of Petty Cash & Starling account, purchasing studio equipment and technology as required, invoice approval for your team and supplies.
- Job Book management keeping track of events / holidays / days to celebrate in the studio and arranging necessary treats / decorations / supplies (Valentines Day, Easter, St Patrick’s Day, Ramadan, Chinese New Year etc.)
- Being a Black Kite ambassador at all times.
This role has an alternating shift pattern of 8‑5 / 11‑8.
Black Kite Studios are committed to a policy of equal opportunity in all aspects of recruitment and employment regardless of age, sex, sexual orientation, pregnancy or maternity, marriage and civil partnership, race, religion or belief, gender identity or disability.
Front of House Manager employer: Black Kite Studios
Contact Detail:
Black Kite Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Black Kite's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with managing a Front of House team and delivering top-notch service.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being a Black Kite ambassador means being energetic and approachable, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out and show us that you're a great fit for our vibrant team.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Manager role at Black Kite. Highlight your relevant experience and skills that align with the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the role. Remember, we’re looking for someone who can manage effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Black Kite Studios
✨Know the Company Inside Out
Before your interview, make sure you research Black Kite thoroughly. Understand their values, mission, and the kind of atmosphere they aim to create. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, how you handle conflicts, and your approach to team motivation. Use specific examples to illustrate your leadership style and how it can benefit Black Kite.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy event or dealing with an unhappy client. Think through potential scenarios beforehand and have clear, structured responses ready. This will demonstrate your problem-solving skills and ability to maintain first-class service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Black Kite is the right fit for you.