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- Tasks: Manage empty properties and maximise income through efficient letting services.
- Company: Join a forward-thinking council dedicated to community improvement.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for property management.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Main purpose of the job: To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income. To maintain waiting lists for non-residential units. To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.
Key Accountabilities:
- To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers.
- To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage.
- Respond to correspondence, complaints, members' enquiries, Freedom of Information and Subject Access Requests which are within the post holder's responsibility and make suggestions for improving service delivery.
- Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
- Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits.
- To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services.
- To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the database and provide timely and accurate monitoring reports.
- To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements.
- Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access.
- Ensure compliance with housing policies, regulations, and legal requirements - Collating compliance documents for a prompt tenancy sign up.
Performance Management:
- Contribute to the successful delivery of all KPIs within the Housing Management Officer remit.
- Be aware of Lambeth Council's overall aims of objectives.
Policies and procedures:
- Adhere to policies and procedures.
Finances and budgets:
- To be mindful of the financial context within which we work and to contribute to the provision of a cost-effective service.
General:
- To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
- To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
- To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
- To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
Office-based with regular property visits and inspections.
Income Maximisation Officer in London employer: Black Gold United
Contact Detail:
Black Gold United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property management sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to income maximisation and property management. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to property management and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and opportunities that you won't find elsewhere. Plus, it shows you're keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Income Maximisation Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management and customer service. We want to see how your skills align with the role of Income Maximisation Officer, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: Since you'll be dealing with tenants, contractors, and various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can effectively manage correspondence and resolve issues.
Highlight Your Problem-Solving Abilities: This role involves tackling various challenges, from managing empty properties to liaising with residents. Share examples in your application that illustrate your ability to think on your feet and come up with effective solutions.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Black Gold United
✨Know Your Stuff
Make sure you understand the ins and outs of property management and letting services. Brush up on relevant housing policies, regulations, and compliance requirements. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
As an Income Maximisation Officer, you'll be dealing with tenants, contractors, and various agencies. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or handling complaints. This will demonstrate your ability to manage relationships and provide excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the job. Think about how you would handle a tenant complaint or a delay in property viewings. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Highlight Your Teamwork Experience
This role involves working with various departments and teams. Share specific examples of how you've collaborated with others to achieve common goals. Emphasising your ability to work flexibly and contribute to multi-disciplinary groups will make you stand out as a team player.
