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For Companies At a Glance
- Tasks: Manage insurance risks and support the risk management process with accuracy.
- Company: Join a globally recognised insurance service known for its commitment to quality.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Be part of a dynamic team that values innovation and personal development.
- Qualifications: Experience in administration, preferably in insurance or financial services, is essential.
- Other info: Proficiency in CRM systems and Microsoft Office is required.
The predicted salary is between 25000 - 27000 £ per year.
Service Delivery Officer
Belfast
£25,000 – £27,000 pa
Black Fox Solutions are currently recruiting for a globally recognised insurance service that are looking to bring someone with customer service and administration experience on to the team. If you are looking to take the next step in your career, get in touch to hear more information.
Key Responsibilities
- Handle assigned risks and liaise with surveyors to maintain high standards of accuracy and efficiency.
- Support the risk management process to ensure smooth progression from initial setup to completion.
- Prepare and issue insurance certificates, ensuring compliance and adherence to internal quality standards.
- Ensure accurate and timely input of new insurance risks into the CRM system.
- Support innovation by sharing ideas for improvements and embracing change in systems or processes.
- Be proactive in learning and adapting to new tolls or technologies introduced within the Company.
What you'll need to succeed
- Proven experience in administrative, preferably within the insurance or financial services industry.
- Excellent organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
- Proficient in CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong problem-solving abilities, with a focus on finding practical solutions to operational challenges.
For more information on this, or any of our other roles, please get in touch with Jamie at or call the office on
Skills:
Administration Accounts Administration Customer Service
Service Delivery Officer employer: Black Fox Solutions
Contact Detail:
Black Fox Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific services offered by the company. Understanding their products and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your CRM skills, as proficiency in these systems is crucial for the role. Consider taking a short online course or tutorial to enhance your knowledge and demonstrate your commitment to learning.
✨Tip Number 3
Prepare examples from your previous experience that showcase your organisational skills and attention to detail. Be ready to discuss how you've successfully managed administrative tasks in a fast-paced environment.
✨Tip Number 4
Network with professionals in the insurance sector, either through LinkedIn or local events. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Delivery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience, especially any roles within the insurance or financial services industry. Use specific examples to demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role of Service Delivery Officer and express your enthusiasm for the position.
Highlight Relevant Skills: In your application, emphasise your proficiency in CRM systems and Microsoft Office Suite. Provide examples of how you've used these tools effectively in past roles to support your claims.
Showcase Problem-Solving Abilities: Include specific instances where you've successfully tackled operational challenges. This will demonstrate your strong problem-solving abilities and your proactive approach to learning and adapting to new tools or technologies.
How to prepare for a job interview at Black Fox Solutions
✨Showcase Your Customer Service Skills
As a Service Delivery Officer, your customer service experience is crucial. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to maintain high standards of service.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, emphasise your organisational skills and attention to detail. Discuss how you ensure precision in administrative tasks and provide examples of how this has positively impacted your previous work.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is essential, make sure to mention any relevant experience you have. If possible, research the specific CRM used by the company and be ready to discuss how you can quickly adapt to new tools and technologies.
✨Prepare for Problem-Solving Scenarios
The role requires strong problem-solving abilities. Think of a few operational challenges you've faced in the past and how you approached them. Be ready to discuss these scenarios during the interview to showcase your practical solutions.
