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For Companies At a Glance
- Tasks: Manage customer renewals and ensure a seamless experience while maximising revenue.
- Company: Join Black Duck Software, a leader in application security and DevSecOps.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers secure their software and build lasting relationships.
- Qualifications: Experience in account management or customer success, with strong communication skills.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About Black Duck Software
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behaviour. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.
Key Responsibilities
- Own and manage the renewal process for an assigned portfolio of customers.
- Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.
- Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
- Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
- Proactively identify and address at-risk renewals, developing strategies to mitigate churn.
- Negotiate contract terms and pricing to ensure a win-win outcome for the customer and Black Duck Software.
- Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide feedback to management on trends, challenges, and areas for process improvement.
Requirements
- Experience in account management, renewals, or customer success in a SaaS or technology environment.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Team players with the ability to collaborate across departments and work independently.
Renewal Manager in Belfast employer: Black Duck Software, Inc.
Contact Detail:
Black Duck Software, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager in Belfast
✨Tip Number 1
Start networking like a pro! Reach out to current or former employees at Black Duck Software on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the renewal process inside out. Brush up on your negotiation skills and think of examples where you've successfully managed renewals or customer relationships. We want to see that you can handle those tricky conversations!
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data to improve customer retention or upsell opportunities in the past. We love candidates who can back up their strategies with solid metrics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Black Duck Software.
We think you need these skills to ace Renewal Manager in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewal Manager role. Highlight your experience in account management and customer success, and show us how you can bring value to our team at Black Duck Software.
Showcase Your Skills: We want to see your strong communication and negotiation skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed renewals or addressed customer needs.
Be Data-Driven: Since we love an analytical mindset, include any relevant metrics or data that showcase your ability to interpret customer health data. This will help us understand how you can contribute to maximising customer retention and revenue.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Black Duck Software, Inc.
✨Know Your Stuff
Before the interview, make sure you understand Black Duck Software's products and services inside out. Familiarise yourself with SAST, SCA, and DAST solutions, as well as how they fit into the DevSecOps lifecycle. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
As a Renewal Manager, your ability to engage with customers is key. Prepare examples of how you've successfully managed renewals or improved customer satisfaction in previous roles. Highlight your communication and negotiation skills, and be ready to discuss how you can create a seamless renewal experience for clients.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to discuss how you've used data to identify at-risk renewals or upsell opportunities in the past. Familiarity with CRM systems like Salesforce is crucial, so think of specific instances where you've leveraged data to drive results.
✨Collaborate and Connect
Emphasise your teamwork abilities during the interview. Talk about how you've collaborated with sales teams or customer success managers to achieve common goals. Black Duck values team players, so sharing your experiences of working across departments will resonate well with the interviewers.
