Travel Trade Account Manager

Travel Trade Account Manager at Black Diamond Agency, London

*Application process*

• To apply, please send your CV and a 1-page covering letter to , with the subject line 'Travel Trade Account Manager role'. Please note that applications via LinkedIn will not be accepted.
• Please also note that applicants must have the right to work in the UK.

About Black Diamond

We are an integrated media & communications agency of 45+ working for and partnering with some of the best tourism boards, travel companies and airlines partners in the world, including Visit California, Japanese National Tourism Office, British Airways, Virgin Atlantic and more.

We occupy a unique niche as the only full-service travel and tourism specialist agency in the UK offering Creative, Media, PR & B2B services. We have been awarded for some of the most effective creative, integrated and experiential campaigns in travel and tourism.

We were recently acquired by one of the US’s most exciting travel and tourism consultancies and are working closely with them on our next phase of growth and expansion.

The role

The Account Manager role is a key position within the Travel Trade team, providing support for the wider department as well as supporting on key accounts. This role allows the Account Manager to take responsibility and own key projects and events. The Account Manager will be fully supported by their Senior Account Manager / Account Director as well as the Head of Travel Trade.

We believe to be successful in this role the right person would have experience in destination management as well as having strong connections across the UK travel industry.

Key responsibilities

Industry

• Coordinates/plans fam trips for the travel trade and where appropriate hosts on behalf of Black Diamond clients.
• Attends trade events where appropriate. When attending trade events the AM should network and represent their clients in a positive, professional and proactive manner.
• Conducts agent training (virtually and in person)
• Develops and coordinates industry outreach (newsletter, assisting with agent queries) Seeks feedback to improve the performance of this outreach.

Client

• Assists with report writing and collating insights.
• Supports the overall account management.
• Assists with trade show planning and attend shows and exhibitions on behalf of clients.
• Can plan and manage client calls autonomously.
• Has an understanding of the client and their core KPIs as agreed by the AD. When making decisions on behalf of the client, is able to take these into consideration.

In-house

• Is a reliable, positive and proactive member of the Travel trade team. Provides support to the SAM and AD on their accounts.
• Delivers administrative and logistical support autonomously for the travel trade team that is of a high standard.
• Can manage their workload effectively and prioritise urgent and important tasks. Is able to be flexible and adapt to the needs of the clients / Black Diamond needs.
• Communicates effectively with the SAM and AD on a regular basis to ensure they are supporting them on all relevant tasks.
• Can deliver client events, including planning and hosting, autonomously with input from the SAD / AD where appropriate.
• Works collaboratively with the account executive to ensure that all work is delivered on time and of the high standard.

Key competencies

• Multi-tasking: Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity.
• Teamwork: Actively participates in a team environment. Aware of the needs of others and responds flexibly.
• Client-focussed: Can identify and prioritise client needs. Proactive in learning about our clients to be able to anticipate their needs. Able to adapt your approach in a professional manner to suit the client.

About you

We centre ourselves around community and being a friendly, approachable agency – culture and collaboration is a big part of what we look for when hiring. We're looking for someone who is excited to grow the agency, take ownership with clients and be part of a growing team.

Black Diamond benefits

• Opportunities for international travel
• Companywide profit share scheme (upon being at the company 6 months)
• Weekly free snacks in the office (fruit, popcorn, cereal bars etc)
• Bike to work scheme
• Wellness hour on a Friday where we start at 10am
• Monthly socials and summer & winter office parties
• Diamond of the Month Scheme – £100 towards a night out voted for by colleagues
• Access to CareFirst service which offers support for a range of topics such as counselling, financial advice, bereavement, mindfulness and nutrition

Office days (full company) are Tue, Wed & Thu. WFH days are Mon & Fri, but the office is always open for staff. Hours are 9am – 6pm, with flexibility for things like childcare.