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- Tasks: Support survivors by assisting with data input and administrative tasks in a busy environment.
- Company: Join Black Country Women's Aid, a passionate team making a real difference.
- Benefits: Gain valuable training, support, and a reference for future opportunities.
- Why this job: Make a meaningful impact while developing your skills and experience.
- Qualifications: Compassionate, good listener with strong interpersonal skills.
- Other info: Flexible volunteering hours and a chance to grow within a supportive team.
Volunteer Availability: Monday and Friday: 11am-2pm, Tuesday and Thursday: 11am-2pm, or whenever would work best for you across the week!
Closing Date: 2/5/2026. BCWA reserve the right to close this advert before the closing date.
Are you a compassionate, good listener with a non-judgmental attitude? Are you keen to make a difference and contribute to the impact BCWA makes? We are looking for friendly, empathetic volunteers to join us, who have strong interpersonal skills and are able to navigate digital systems. Whether you are a confident communicator who wants to help survivors or a reliable and honest volunteer looking to build your administration and inputting skills, we would love to have you on board as a SPOC Administration Volunteer!
Administration Volunteers will volunteer within the BCWA SPOC Team, who provide key administrative support to all BCWA services. Volunteers will assist in the smooth running of SPOC; they will access and input case data, collaborating with SPOC staff to ensure cases are allocated correctly. They will also have the opportunity to answer phone calls and enquiries, once they become confident in their role. The SPOC team is a busy, sometimes high-pressure environment – our volunteers are integral at our busiest times of the year to ensure our clients and services get the support they need.
Typical Volunteering Activities:
- Inputting data into the BCWA case management system.
- Consulting with our SPOC staff to ensure correct allocations.
- Reading referral information and identifying and establishing types of abuse.
- Future opportunities to answer enquiries and phone calls once you have an established knowledge of BCWA services and feel comfortable doing so.
- Being an advocate for BCWA!
Benefits:
- All the training you need to understand and be prepared for your role with us, so you can use your time with us to grow and learn!
- Regular check-ins and contact with our Volunteer Coordinator as an opportunity to catch up, reflect and feedback on your volunteering experience with us.
- Access to the Wisdom App and the BCWA wellbeing provision.
- Access high quality support and advice from BCWA whenever you need it.
- Your travel to and from sessions expensed.
- A reference to support you in your next steps, whether that is a voluntary or paid role elsewhere.
- The knowledge that you are making a real difference to the lives of victims and survivors of violence and abuse as you volunteer alongside a team of passionate and experienced fundraisers!
If you are interested, please complete an application form and send it to volunteers@blackcountrywomensaid.co.uk. Please see the full Role Description for all the information. You can find the Role Description and application form below. These are in Word Document format, please let us know if you require them in an alternative format.
Important information for all positions:
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Volunteering checks:
As a responsible volunteer provider we adhere to safer recruitment practice and all our volunteers are subject to the following checks:
- Right to volunteer in the UK: To avoid discrimination we treat all volunteer applicants equally. We therefore ask all volunteers to confirm they have a Right to Volunteer in the UK.
- References: If offered a volunteer role, we will seek 2 references. Ideally, one of these should be your current or last employer, however we understand this isn’t always possible. We ask that one of your referees has known you at least a year.
- A professional from your centre of study, for instance a teacher, lecturer or headteacher.
- GP or health visitor.
- A character reference from a person who knows you (no familial relations or partners).
- A civil servant from a government agency.
- A bank manager.
DBS: All volunteer roles are subject to DBS checks at the relevant level.
SPOC Administration Volunteer in West Bromwich employer: Black Country Women's Aid
Contact Detail:
Black Country Women's Aid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SPOC Administration Volunteer in West Bromwich
✨Tip Number 1
Get to know the organisation! Research BCWA and understand their mission. This will help you connect with the team during your volunteering role and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with staff and possibly clients, being a confident communicator is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive! Once you start volunteering, don’t hesitate to ask questions or seek feedback. This shows your eagerness to learn and improve, which is super important in a busy environment like SPOC.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started and ensures your application gets to the right people. Plus, it shows you're tech-savvy, which is a great skill for this role!
We think you need these skills to ace SPOC Administration Volunteer in West Bromwich
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and why you’re passionate about helping others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we’re looking for. Whether it’s your strong interpersonal skills or your ability to navigate digital systems, show us why you’d be a great fit!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if needed, and avoid long-winded sentences – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re following the right process. We can’t wait to hear from you!
How to prepare for a job interview at Black Country Women's Aid
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a SPOC Administration Volunteer. Familiarise yourself with the tasks mentioned in the job description, like data inputting and collaborating with staff. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've effectively communicated or supported others. Be ready to share these stories during the interview to highlight your compassionate and empathetic nature.
✨Prepare for High-Pressure Scenarios
The SPOC team operates in a busy environment, so be prepared to discuss how you handle stress and prioritise tasks. Think of specific situations where you've successfully managed pressure, as this will show your potential to thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how volunteers are supported in their roles. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.