Job Title: Information, Advice and Guidance Advisor
Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am-5pm), based at Head Office, Sandwell
Salary: £24,784.50 – £25,492.36 (dependent on experience)
Closing date: 09 December 2026
All interviews will be held via Microsoft Teams
Is this you?
We are looking for a dedicated individual to join our dynamic fast-paced front door service. We are looking for someone with will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have the knowledge about safeguarding around abuse.
The Role
This position will be responsible for delivering an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse provide. The postholder will provide high quality information, advice and guidance to victims of domestic abuse offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.
This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.
If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.
Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidates documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
- a professional from your centre of study, for instance a teacher, lecturer or headteacher
- GP or health visitor
- a character reference from a person who knows you
- a civil servant from a government agency
- a bank manager
DBS
All positions are subject to DBS checks at the relevant level.
Information, Advice and Guidance Advisor in West Bromwich employer: Black Country Women's Aid
Black Country Women's Aid is an exceptional employer dedicated to empowering women and fostering a supportive work environment. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive both personally and professionally. Located in the vibrant Jewellery Quarter of Birmingham, our organisation promotes a culture of collaboration and inclusivity, making it a rewarding place to contribute to meaningful change in the community.
