At a Glance
- Tasks: Support victims of violence with information, advice, and guidance in a fast-paced environment.
- Company: Join a dynamic team dedicated to making a difference in the community.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Work remotely via Microsoft Teams for interviews and enjoy a supportive work culture.
- Why this job: Make a real impact by helping those in need and supporting your colleagues.
- Qualifications: Empathy, understanding of safeguarding, and strong interpersonal skills required.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am-5pm), based at Head Office, Sandwell.
Salary: £24,784.50 - £25,492.36 (dependent on experience).
Closing date: 28 May 2026.
All interviews will be held via Microsoft Teams.
Is this you? We are looking for a dedicated individual to join our dynamic fast-paced front door service. We are looking for someone who will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have knowledge about safeguarding around abuse.
The Role:
This position will be responsible for delivering an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide high quality information, advice and guidance to victims of domestic abuse offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.
This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confidence and efficient and organised administration. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.
Information, Advice and Guidance Advisor in Newton employer: Black Country Women's Aid
Join a compassionate and dedicated team at our Sandwell Head Office, where we prioritise the well-being of our employees and the communities we serve. As an Information, Advice and Guidance Advisor, you will benefit from a supportive work culture that fosters professional growth and development, alongside competitive salary packages and flexible working hours. We are committed to making a meaningful impact in the lives of victims/survivors of abuse, providing you with a rewarding career that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Information, Advice and Guidance Advisor in Newton
✨Tip Number 1
Get your CV and application in ASAP! With a high number of candidates, the sooner you apply, the better your chances. We recommend using our website for a smooth application process.
✨Tip Number 2
Prepare for that Microsoft Teams interview! Make sure you’re familiar with the platform and have a quiet space ready. We want you to shine, so practice answering common interview questions related to empathy and support.
✨Tip Number 3
Show off your interpersonal skills! During the interview, share examples of how you've supported others in challenging situations. We love hearing about your experiences and how they relate to the role.
✨Tip Number 4
Research BCWA and the role thoroughly. Understanding their mission and values will help you connect your answers to what they’re looking for. We believe that knowledge is power, so use it to your advantage!
We think you need these skills to ace Information, Advice and Guidance Advisor in Newton
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the role of Information, Advice and Guidance Advisor. Highlight your experience with victims/survivors of abuse and any relevant skills like motivational interviewing or safeguarding knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting victims of domestic abuse and how your background makes you a perfect fit for our dynamic team.
Showcase Your Interpersonal Skills:In your application, don’t forget to mention your excellent interpersonal skills. We want to see how you connect with others and handle sensitive situations, so share examples that demonstrate your empathy and communication abilities.
Apply Early Through Our Website:Don’t wait until the last minute! With a high number of candidates expected, get your application in as soon as possible through our website. This will give you the best chance to stand out and be considered for the role.
How to prepare for a job interview at Black Country Women's Aid
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around trauma-informed care and motivational interviewing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves supporting victims of abuse, it's crucial to demonstrate your empathetic nature during the interview. Share examples from your past experiences where you've shown compassion and understanding, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would approach various scenarios related to safeguarding and support, and be ready to discuss your thought process.
✨Tech Savvy is Key
As interviews will be held via Microsoft Teams, ensure you're comfortable with the platform. Test your tech beforehand, and consider your background and lighting to create a professional atmosphere. This shows you're organised and ready for the digital age!
