Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors, manage tickets, and ensure a memorable experience at the museum.
- Company: Join the award-winning Black Country Living Museum, celebrating local heritage.
- Benefits: Competitive pay, flexible hours, free entry passes, and staff discounts.
- Other info: Inclusive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and learn new skills while engaging with visitors.
- Qualifications: Confident people skills and enthusiasm for customer service are essential.
The predicted salary is between 12 - 12 £ per hour.
Working Hours: Varied part-time hours, including weekends, evenings and Bank Holidays.
The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions team. This is an exciting opportunity to join the Museum’s front line and be part of a dynamic team at the heart of our visitor experience. You’ll greet visitors, manage their tickets, and ensure that from the moment they step through our museum doors, they enjoy a friendly and memorable experience.
What will you be doing?
- Greeting and welcoming visitors.
- Checking, scanning, and selling tickets.
- Ensuring the welcome centre is tidy and well-presented at all times.
- Helping customers navigate the museum.
- Operating the Museums Admissions IT systems.
What are we looking for?
- Respectful and confident people skills.
- Enthusiasm for offering high-level customer service.
- Flexible approach to work and hours of work.
- Confident IT Skills.
What can you expect?
- Opportunity to learn new skills.
- Positive attitude to work-life balance.
Who are we?
We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future. Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events. As VisitEngland’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Interviews are expected to take place week commencing 18 May 2026, adjustments will be made should successful applicants be unable to attend.
Pay: £12.72 per hour
Benefits: Access to BCLM’s 31 Acre Site – 24/7 Employee Assistance Programme – Complimentary Entry Passes to BCLM – Staff Discount Scheme – Free On-site Parking – Discounted Membership with Sandwell Leisure Trust – plus more.
Visitor Services Team Member Dudley Admissions & Welcome employer: Black Country Living Museum
Contact Detail:
Black Country Living Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Team Member Dudley Admissions & Welcome
✨Tip Number 1
Get to know the museum! Familiarise yourself with its history and exhibits so you can engage visitors in a meaningful way. This will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to simulate greeting visitors and handling ticket sales. The more comfortable you are, the better you'll shine when it comes to real-life interactions.
✨Tip Number 3
Be flexible! Show that you're adaptable to varied working hours, including weekends and holidays. Highlighting your willingness to work around the museum's schedule can make you a top candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Black Country Living Museum team right from the start!
We think you need these skills to ace Visitor Services Team Member Dudley Admissions & Welcome
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about welcoming visitors and making their experience memorable.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with our mission at the Black Country Living Museum!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Black Country Living Museum
✨Know the Museum Inside Out
Before your interview, take some time to research the Black Country Living Museum. Familiarise yourself with its history, exhibits, and any upcoming events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Show Off Your People Skills
As a Visitor Services Team Member, you'll be interacting with visitors all day. Practice your greeting and welcoming techniques. Think about how you can make each visitor feel special and valued. A friendly smile and a confident approach can go a long way!
✨Demonstrate Flexibility
The job requires varied hours, including weekends and Bank Holidays. Be prepared to discuss your availability and show that you're flexible. Share examples of times when you've adapted to changing schedules or worked in different roles.
✨Brush Up on IT Skills
Since you'll be operating the Museum's Admissions IT systems, it's essential to be comfortable with technology. If you're not already familiar with ticketing systems, consider doing a bit of research or practice on similar platforms to boost your confidence.