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- Tasks: Welcome visitors, sell tickets, and assist with museum navigation.
- Company: Award-winning open-air museum celebrating the Black Country's industrial history.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Why this job: Join a unique environment with exciting events and opportunities to learn new skills.
- Qualifications: Strong people skills, enthusiasm for customer service, and confident IT abilities.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
Overview
Visitor Services Team Member – Location: Dudley. Pay rate: £12.22 per hour. Contracts: Two permanent, part-time contracts. Working Hours: Two different part-time hours – including weekends, evenings and Bank Holidays.
What will you be doing?
- Greeting and welcoming visitors.
- Checking, scanning, and selling tickets.
- Ensuring the welcome centre is tidy and well-presented at all times.
- Handling face-to-face admissions queries.
- Helping customers navigate the museum.
- Operating the Museums Admissions IT systems (Tessitura).
What are we looking for?
- Respectful and confident people skills.
- Enthusiasm for offering high-level customer service.
- Excellent communication skills.
- Flexible approach to work and hours of work.
- Confident IT Skills.
Who are we?
We are an award-winning open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
- Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
- Opportunity to learn new skills.
- Competitive rewards & benefits.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
What are you waiting for?
Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 4 November 2025
Interviews are expected to take place around 7 days after the closing date, adjustments will be made should successful applicants be unable to attend.
As we say in the Black Country, tara-a-bit!
#J-18808-Ljbffr
Visitor Services Team Member employer: Black Country Living Museum
Contact Detail:
Black Country Living Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Team Member
✨Tip Number 1
Get to know the museum! Before your interview, take some time to explore the Black Country Living Museum online. Familiarise yourself with its history and current events. This will not only impress your interviewers but also help you connect with the role.
✨Tip Number 2
Show off those people skills! During your interview, be ready to share examples of how you've provided excellent customer service in the past. Whether it’s a tricky situation or a happy customer, we want to hear how you handled it!
✨Tip Number 3
Flexibility is key! Make sure to highlight your willingness to work varied hours, including weekends and Bank Holidays. We love team members who can adapt to our busy schedule and keep that positive vibe going!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing team culture right there. Don’t miss out on this opportunity!
We think you need these skills to ace Visitor Services Team Member
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about welcoming visitors and helping them navigate the museum.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. Focus on your people skills and any previous roles where you’ve provided excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Black Country Living Museum
✨Know the Museum Inside Out
Before your interview, take some time to research the museum's history and its significance in the Black Country. Familiarise yourself with the exhibits and any upcoming events. This will not only impress the interviewers but also show your enthusiasm for the role.
✨Show Off Your People Skills
As a Visitor Services Team Member, you'll be interacting with visitors all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled difficult situations or went above and beyond to help someone.
✨Practice Your IT Skills
Since you'll be operating the Museums Admissions IT systems, brush up on your IT skills before the interview. If you have experience with ticketing systems or similar software, be ready to discuss it. If not, consider doing a quick online tutorial to get familiar with basic ticketing processes.
✨Be Flexible and Positive
The job requires a flexible approach to working hours, including weekends and Bank Holidays. During the interview, express your willingness to adapt to different shifts and highlight your positive attitude towards working in a dynamic environment. This will show that you're ready to embrace the role fully.