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- Tasks: Lead a team to create engaging living history experiences for visitors.
- Company: Join the award-winning Black Country Living Museum, celebrating local industrial history.
- Benefits: Enjoy competitive pay, generous leave, and discounts on leisure activities.
- Why this job: Be part of a unique environment that inspires discovery and creativity.
- Qualifications: Experience in team management and engaging storytelling is essential.
- Other info: Flexible working hours with opportunities for professional development.
The predicted salary is between 32000 - 44000 £ per year.
Black Country Living Museum is seeking a dynamic and experienced Manager to lead our Engagement team who deliver our industry leading living history visitor experience. This is a unique opportunity to play a pivotal role overseeing the teams who bring the past to life for our visitors. You'll be at the heart of our day to day visitor experience - creating truly memorable, engaging and entertaining experiences.
What will you be doing?
- Leading and coordinating the delivery of the living history visitor experience at the Museum, managing effectively alongside and through a team of managers.
- Effective management of teams – capably demonstrating skills of coaching, training and development and performance management.
- Overseeing the delivery of the living history visitor experience at the Museum, ensuring engagement is of high quality, engaging and accessible for all audiences.
- Developing processes and systems that support efficient and effective management and delivery of the living history experience.
- Working closely with the Public Programmes and Collections & Interpretation teams to develop ideas that create live interpretation (e.g., characters and activities) that is thought provoking and enjoyable.
What are we looking for?
- Considerable experience of managing, inspiring and developing a large team.
- Experience managing large-scale operations, including effective staff rostering, visitor experience and safety.
- Experience of engaging people with stories, living history or interpretation.
- Ability to organise and prioritise workload and improve systems for continuous improvement.
- Excellent project and budget management skills.
- Ability to work collaboratively across teams with excellent interpersonal skills.
Who are we?
We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
- Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
- Opportunity to learn new skills.
- Competitive rewards & benefits.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 8 June 2025
Interviews are expected to take place on: 23 June 2025 adjustments will be made should successful candidates be unable to attend.
Location: Dudley
Salary: £38,000 per annum
Hours: 37.5 hours per week (including weekend and evening work on a rota basis)
Contract: Permanent, Full-time
Benefits: Access to BCLM’s 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via BCLM Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to BCLM – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
As we say in the Black Country, tara-a-bit!
You may also have experience in the following: Storyteller, Tour guide, Mascot, Customer service, PR, Acting, Customer Service, Tourist Information, Historian, Historic Actor, Promotor etc.
REF-221 816
Visitor Engagement Manager employer: Black Country Living Museum
Contact Detail:
Black Country Living Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Engagement Manager
✨Tip Number 1
Familiarise yourself with the Black Country Living Museum's history and its unique living history approach. Understanding the stories and themes that resonate with visitors will help you demonstrate your passion for engaging audiences during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in previous roles. Be ready to discuss specific strategies you've used to inspire and motivate staff, as this is crucial for the Visitor Engagement Manager position.
✨Tip Number 3
Network with professionals in the heritage and museum sector. Attend relevant events or engage with online communities to gain insights into best practices in visitor engagement and management, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss innovative ideas for enhancing visitor experiences at the museum. Think about how you can incorporate storytelling and interactive elements into the living history experience, as this aligns with the role's focus on creating memorable engagements.
We think you need these skills to ace Visitor Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering engaging visitor experiences. Use specific examples that demonstrate your leadership skills and ability to inspire others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for living history and how your background aligns with the role. Mention any specific projects or initiatives you've led that relate to visitor engagement and storytelling.
Showcase Your Management Skills: Emphasise your experience in managing large teams and operations. Provide examples of how you've successfully coached and developed staff, as well as improved systems for better efficiency.
Highlight Collaborative Experience: Discuss your ability to work collaboratively across teams. Share instances where you've partnered with other departments to create engaging programmes or events, showcasing your interpersonal skills.
How to prepare for a job interview at Black Country Living Museum
✨Showcase Your Leadership Skills
As a Visitor Engagement Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and inspiring teams. Share specific examples of how you've coached or developed team members to enhance their performance.
✨Demonstrate Your Passion for History
This role revolves around engaging visitors with living history. Make sure to express your enthusiasm for storytelling and historical interpretation. Share any relevant experiences that highlight your ability to connect people with the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage large-scale operations. Think of scenarios where you had to prioritise tasks or improve systems, and be ready to explain your thought process and outcomes.
✨Emphasise Collaboration and Communication
The role requires working closely with various teams. Highlight your interpersonal skills and provide examples of successful collaborations. Discuss how you’ve effectively communicated ideas and worked towards common goals in previous roles.
